Customer Service/dispatcher

2 weeks ago

Toronto, Canada Truck It Personnel Services Inc Full time

Truck It Personnel is now hiring for a dynamic Customer Service/ Dispatcher Manager Role in the Toronto area for one of the largest fuel distribution companies in North America.

**Job Descripton/Requirements**:
The Dispatch Manager role is a mainstay to our success. We seek a hands-on multitasker who can grasp and oversee the complexities of our industry, including regulatory standards, product knowledge, safety concerns and administrative processes. The successful applicant thrives in a busy environment, shares our commitment to customer satisfaction and, being detail conscious while also understanding the immense learning curve, will have long range goals for mastery of a role which will be remunerated in keeping with performance levels/growing competencies.

Time allotment: Customer Service (45%) - General Administration/Operation (30%) - Dispatcher (25%).

**Duties**
- Develop and maintain good communications with drivers and other staff
- Dispatching drivers to calls, providing route information, location, and destination information as required.
- Providing front line customer service
- Manage operational sheets
- Providing daily reports regarding the incidents that arise during the shift
- Performs Accounts Receivable tasks including contacting customers.
- Daily Bank deposits.
- Regulatory compliance for trucks and drivers - including maintenance logs, driver licensing, terminal liaison in regard to driver management
- Manage routing for up to 10 drivers
- General administrative and operational tasks
- Dispatch loading instructions and inventory management of loads

**Skills**
- Able to guide drivers on their routes
- Navigational competency
- Organizational skills
- Strong communication skills
- Capable of keeping effective time management, with the ability to multitask.
- Keeping clear and concise communication with staff and drivers.
- Knowledgeable with computer software and communication devices.
- Problem solving and thinking outside the box for further solutions.

Schedule: Rotation Shift:
Monday-Friday

1st week: 9am-5pm

2nd week: 8am-4pm

3rd week: 6:15am 3:15

Pay Rate:
Range: Some Experience $22-$24 per hour

Experience: $26-$28 per hour

**Job Types**: Full-time, Permanent, Casual

**Salary**: $24.00-$28.00 per hour

**Benefits**:

- Dental care
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- 12 hour shift
- Day shift
- Monday to Friday
- Morning shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have your own vehicle? there will be driving involved

**Experience**:

- dispatching: 2 years (required)
- Customer Service: 2 years (required)
- Accounts receivable: 1 year (required)

Work Location: One location

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