Business Mobile Support Coordinator

3 days ago

Halifax, Canada Eastlink Full time

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications and exclusive locally produced programming on Eastlink Community TV.

As a Business Mobile Support Coordinator you will responsible for providing superior customer service to Eastlink’s enterprise level business mobile customers. Responsibilities include processing orders, conducting service changes, troubleshooting, and account maintenance all while managing client expectations and maintaining excellent customer relationships.

**Responsibilities**:

- Ensuring small to medium level client requests are completed in a timely manner based on the guidelines set forth, escalating tickets with follow up to other departments as required to ensure guidelines are met.
- Dealing with issues from small to medium level business customers and resolving problems completely.
- Providing support to fellow Business Mobile staff in general.
- Providing information for generating reports.

**Qualifications**:

- 2 years of Customer Service experience
- Brings positive energy with a customer-focused attitude
- Balances the importance of the customer relationship with requirement to follow procedure
- A natural multi-tasker with strong computer skills and attention to detail
- Sees change as a positive
- A true team player who is willing to jump in to support your team without being asked
- Thrives on the sense of accomplishment that comes from achieving goals

Why Choose Eastlink?
Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.
Get your career started with us and stay with us, your journey begins here

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