Guest Services Representative Ll

2 days ago

Beaumont, Canada City of Beaumont Full time

Do you have exceptional customer service skills and a knack for problem solving? Are you that go-to person regular customers seek out for assistance? Do you have the ability to connect people with the right solutions? If you answered yes to any of these questions, this position could be a great fit for you Our GSR II’s work part-time between 20-29 hours per week.

**What YOU’RE Responsible for**:

- Interacting with facility patrons in a friendly, fast, courteous, and efficient manner
- Course overrides and booking cancellations
- Assisting with accounting, reporting, and software maintenance and upgrades
- Identifying guest retention opportunities
- Listening to the needs of the facility patrons, providing detailed information regarding programs, products, services, and events, and proactively addressing concerns
- Processing new membership sales, point of sales transactions, and balancing the cash register
- Registering patrons in recreation programs
- Taking pride in every aspect of your work and performing tasks with energy and enthusiasm
- Ensuring adherence to Legislative regulations, Safety Directives and procedures and all respectful workplace standards.
- Reporting unsafe conditions and near miss incidents promptly.
- Attending regular safety meetings and promote a positive attitude.
- Other duties as assigned

**What YOU Bring**:

- Exceptional customer service experience by addressing customer needs and ensuring they have a great experience every time they visit
- Ability to meet the shift requirements; shifts **WILL** include early mornings opening the facility, late evenings closing the facility, weekends, and holidays.
- Exceptional problem solving skills and the capability to respond quickly to issues or concerns
- Successfully perform multiple tasks at the same time; be able to engage the customer in front of you and handle inbound calls
- A clear Criminal Record Check with vulnerable sector check
- Communicate effectively and work as part of a team
- Excellent computer skills and experience with MS Word and Outlook. Previous experience with Intelligenz recreation software considered an asset.
- First Aid/CPR Certification (or willingness to acquire at your own cost)

**What WE Offer**:

- A salary range of $17.49 - $22.82/hour depending on qualifications and experience
- Between 20-29 hours per week.
- Membership to the Beaumont Sport and Recreation Centre
- And an amazing team to work with

If you meet these qualifications, please submit your cover letter and resume as one document by** 9:00 AM on August 4, 2025.**

**Information For Applicants**:

- Applications can be submitted via our online recruiting system. If you have any difficulties, please reach out to our HR department.
- We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

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