Permit Services Representative

**Job Description**:
**Permit Services Representative**

**Competition Number**:25/178

**Posting Scope**:Internal / External

**Posted Date**:October 7, 2025

**Closing Date**:October 27, 2025, 4:30 PM PST

**Department**:Planning and Development

**Posting Type**: Long Term Disability (LTD) - Term Unknown

**Work schedule**:Monday to Friday ( 35 hour work week)

**Salary**:$ 37.65 per hour, Pay Grade 9

**Job Code**:4339

**Employee Group**:This is a CUPE Local 50 position

**Number of Vacancies**:1

The City of Victoria is seeking a detail-oriented and customer-focused Permit Services Representative to support our busy Permitting Operations team. This is for a “term unknown” position and, while the exact length of the appointment is not confirmed, this role offers the opportunity to gain valuable municipal experience, gain seniority, and contribute to the important work of ensuring safe and compliant building activity in our community.

**WORK FROM HOME**

**POSITION FUNCTION**

Perform administrative, technical and regulatory functions related to the processing and issuance of building, plumbing, electrical, sign and other construction-related permits in accordance with applicable bylaws, statutes and regulations, coordinate permit records and website information.

**KEY DUTIES**

Administer system for permit issuance process, including intake, circulation and issuance using the departmental electronic permit tracking system; generate reports to facilitate and track permit status; maintain and update spreadsheet database to track new and archived plans.

Coordinate the distribution of permit related process information on the City’s website by collecting information and drafting content in consultation with department and communications staff, upload content to website.

Respond to enquiries from the public, professional consultants and other departments by providing information regarding records, fees, permit procedures, bylaws and policies; schedule on-site appointments for inspectors; direct enquiries to appropriate department. Calculate applicable permit costs and make adjustments as required; collect payments for a variety of permits and services; issue approved permits as required; enter and update transactions into computerized cash and inventory control system; balance and verify daily revenue; prepare bank deposits; maintain records of deposits, permits and fees.

Perform related duties where qualified.

**INDEPENDENCE**

Work is generated by construction and sign permit activity and requests for service or is assigned by supervisor.

Work is reviewed through discussions with supervisor.

Issues such as building, plumbing and electrical code enquiries are referred to inspectors.

**WORKING CONDITIONS**

**Physical Effort**:
Lift, carry or transport medium to heavy weight plans and material. (occasional)

Sit or stand with arms unsupported while keyboarding. (frequent)

Prolonged standing at counter. (often)

Work from ladder while filing. (occasional)

**Mental Effort**:
Deal with negative and verbally abusive comments and complaints. (occasional)

**Visual/Auditory Effort**:
Focus on detailed drawings and a variety of source data and computer for short periods. (frequent)

**Work Environment**:
Office.

File Room. (Occasional)

Exposure to dust from archival plans. (rare)

**KEY SKILLS AND ABILITIES**:
Organize and prioritize work.

Type 60 wpm; working level operation of current City word processing, spreadsheet and other related departmental software.

Use standard office equipment.

Read and interpret technical drawings and plans.

Interpret related policies, regulations and bylaws.

Maintain accurate records and coordinate record keeping practises.

Establish and maintain effective working relationships.

Deal effectively with the public and outside agencies.

**QUALIFICATIONS**

**Formal Education, Training and Occupational Certification**:
Accredited courses in Engineering or Architectural Technology. (6 Months)

High school graduation.

**Experience**:
2 years of related experience.

or an equivalent combination of education and experience.

**OTHER**:
May be requested to substitute in a more senior position.