Queensway Healthcare Centre

Queensway Healthcare Centre - Full Time (Temp) Patrol Officer
**Site Description**:
Trillium Health Partners and their security department are proud winners of the IAHSS Lindberg Bell Award 2017. It is also one of Canada’s largest academically affiliated tertiary care hospitals with highly specialized regional programs in advanced cardiac, vascular, stroke, neurosciences, orthopedic, and sexual assault/domestic violence services.

**Position Details**:
**Position**:Full-Time (Temp) Patrol Officer

**Site**: Queensway Healthcare Centre | 150 Sherway Drive

**Averaging Agreement**:Overtime is Averaging Agreement (AA) after 88 hours

**Hours**:Continental Nights (2000 - 0800)

**Payrate**: $19.19 - $21.59 / an hour (based on levelling system)

**Posting Date**: August 13th, 2025
**Internal Closing Date**: August 19th, 2025

**External Closing Date**:August 27th, 2025

**Schedule Example**:

- Week 1 - Nights - Mon-Tues, Fri-Sat
- Week 2 - Nights - Sun, Wed-Thu
- Week 3 - Nights - Mon-Tues, Fri-Sat
- Week 4 - Nights - Sun, Wed-Thu

**Key Responsibilities**:

- ** Patrol Hospital Grounds**: Conduct regular rounds of hospital premises, including parking areas, hallways, patient rooms, entrances, and exits, to ensure the safety and security of the site.
- ** Monitor Surveillance Systems**: Operate security cameras and alarm systems, ensuring any suspicious activity is reported immediately to the appropriate authorities.
- ** Access Control**:Monitor and control entry points to the hospital, ensuring that only authorized individuals are allowed access to restricted areas.
- ** Respond to Emergencies**: Act quickly in emergency situations, such as medical emergencies, fire alarms, or security threats. Assist hospital staff as needed during crises and evacuations.
- ** Provide Customer Service**: Greet and assist visitors, patients, and hospital staff. Provide directions and ensure that guests adhere to hospital policies and procedures.
- ** Conflict Resolution**: De-escalate tense situations, resolve conflicts, and ensure that all interactions are handled calmly and professionally.
- ** Report Writing**: Document daily activities, incidents, or accidents accurately. Complete reports on incidents, breaches, and security concerns.
- ** Collaboration with Hospital Staff**: Work closely with hospital staff and local law enforcement to provide a coordinated security effort and ensure the safety of all parties involved.
- ** Enforce Hospital Policies**: Ensure that hospital policies, including visitor and patient protocols, are followed. Address any violations in a manner that upholds hospital safety standards

**Prerequisites**:

- Valid Security License for the province of Ontario
- Valid First Aid & CPR - Level C (from a WSIB-approved vendor)
- Covid Vaccine two doses
- Immunization records for Mumps, Measles, Rubella, Varicella and two step TB skin test
- English (oral and written) fluency is a must
- Previous experience in security, law enforcement, or a related field preferred.
- Diploma in Justice studies/police foundations is considered an asset.
- Vulnerable Sector Check - to be completed upon hire
- Must be able to provide certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB)
- Applicants lacking these certifications can opt into Paladin's UoF/MOAB training program prior to their onboarding training to ensure they meet the requirements of the position
- Please be aware: The UoF/MOAB training is not paid as it is a pre-requisite; however, Paladin will cover all of the costs of the training with a 6-month commitment to the position/availability
- Authorized to legally work in Canada

Paladin Security: Making the World a Safer and Friendlier Place because we **CARE**
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun If you think you have what it takes to join our team, we want to meet you