Digital Services Project Manager

**Job Description**:
**Position**:Digital Services Project Manager

**Dept/Health Program**:Information Services

**Posting ID**:2024-38885

**Status**:Permanent Full-Time (x1)

**Role Level**:PG10 ($42.77 to $53.44)

**Site**: Mississauga Hospital

**Hours of Work/Shift**:37.5 hours per week

**Posted**:September 5, 2024

**Internal Deadline**:September 12, 2024

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Center at Humber. Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission**:A New Kind of Health Care for a Healthier Community**

Our Values**:Compassion, Excellence, Courage**

Our Goals**:Quality, Access, Sustainability**

Our Enablers**:People, Education, Innovation, Research**

**Position Overview**:
Reporting to the Manager of the Coordination & Communication Center, IS Operations Control, this position will serve as a liaison between technical teams, management and other departments within the Information and Digital Services Division to plan and maintain comprehensive technical writing, presentation and development project management and administrative support to the Digital Services cross-functional teams. This individual will be responsible for overseeing multiple projects and ensuring a smooth delivery of solutions to programs. A highly skilled, evidence driven individual with exceptional analytical and technical project management and people skills will excel in this position.

**Key Responsibilities**:
**Digital Services**:

- Create, edit, and maintain comprehensive technical documentation, including user manuals, system guides, SOPs, and training materials.
- Translate complex technical concepts into clear, concise, and user-friendly documentation.
- Expertise in graphical or data visualizations to support technical storytelling in a digestible way to nontechnical and executive audience.
- Collaborate with engineers, developers, and other technical staff to gather information and ensure accuracy of documentation.
- Maintain documentation standards and ensure consistency across all materials.

**Project Management**:

- The ability to lead project teams to plan, coordinate, and manage technical projects from initiation through completion.
- Develop project timelines, milestones, and deliverables, ensuring adherence to deadlines and budget.
- Identify project risks and develop mitigation strategies.
- Manage the daily operational aspects of a project providing project management expertise and guidance, enforcing project standards, anticipating and troubleshooting issues and minimizing the hospital’s exposure to risk
- Facilitate project meetings, track progress, and provide regular status updates to stakeholders.
- Ensure projects align with organizational goals and objectives.
- Draft and submit budget proposals and resources, and recommend budget changes where necessary
- Produce project work plans in coordination with appropriate internal and external stakeholders to establish project scope, deliverables, budgets, accountabilities, schedules, timelines, resources, monitoring, and post project audit/evaluation
- Drafting business cases and proposals for senior leadership review and approval
- Contribution and leadership in continuous process improvement of Project Management Best Practices is integral to the role
- Travelling between our three sites, Credit Valley Hospital, Mississauga Hospital, Queensway Health Centre is required for this role

**Communication**:

- Serve as a liaison between technical teams, management, and other departments to ensure clear and effective communication.
- Prepare and deliver presentations, reports, and other communication materials for diverse audiences.
- Foster collaborative relationships with internal and external stakeholders.
- Provide training and support to staff on new systems, processes, and documentation.

**Qualifications & Skills**:

- Bachelor’s degree in Technical Writing, Computer Science, Information Technology, or a related field.
- At least 5 years direct work experience in a project management capacity, or related role in health care environments such as hospitals, government or private sector required, including all aspects of process development and execution
- Certified Project Management Professional (PMP) in good standing
- Experience delivering projects in the Technology and the Healthcare industry
- Minimum 2 years of experience with content management systems and digital publishing.
- Experience preparing and maintaining monthly consolidated project financial reports, managing invoice payments, accrual and reconciliation
- Coordinate all internal resources and third-party vendors for the flawless execut