Housing and Community Support Worker- Resource Centers

The Housing and Community Support Worker reports to the Program Manager of

Homelessness Prevention. This person will be part of a team responsible for carrying out the policies and procedures of Options Housing under the direction of the Executive Director. They will provide housing and support services to tenants residing in their locations of work.

**Main Duties**
- Administer agency specific intake and assessment tools as required.
- Assist new clients in all steps of lease signing and move-in.
- Provide, establish and maintain supportive relationships with tenants.Identify, in consultation with the client, housing and support needs.
- Provide professional housing and support services to tenants on an as-needed basis.
- Support, through hands-on coaching and practical assistance daily routines such as house cleaning, meal planning, shopping and laundry that will promote client self sufficiency an independence.
- Provide support and assistance in the development of skills necessary to independent living.
- Facilitate the creation of a supportive environment to encourage tenant involvement in the Tenants groups, committees, other tenant groups and all community life.
- Organize and monitor activities such as life skills workshops, educational workshops, sports activities, women’s issues, outings, tournaments, computer skills, volunteering, etc.
- Provide services such as dispute resolution and crisis intervention when needed
- Support the clients to prepare tools/skills such as: budgets, list of meaningful daily activities personal guest policy, referral to money management services, etc.).
- Take pro-active steps to prevent a tenant at risk from losing his/her housing.
- Refer and link clients to other resources that would further support housing (e.g. mental health and addiction services, physical health supports, homemakers, visiting nurses, community health centres, social workers, hospital staff, etc.).
- Assist clients to access employment, educational and volunteer opportunities that promote self sufficiency, independence and community integration.
- Provide some basic counselling and make appropriate referrals as necessary.
- Assist tenants to develop a pleasant and stable living environment.Deal with social problems and crisis situations that may arise.
- Work closely with our community partners and foster a productive and mutually respectful relationship.
- Case conference with other service providers, as required.
- Attend relevant meetings such as community meetings, outreach with shelters, drop-in centres, etc.
- Assist in the planning and carrying out of community-wide events held at Options Housing or in the Resource Centre.
- Administer agency specific duties and procedures with regards to tenancies.
- Ensure that the workplace is a safe, clean, secure and welcoming place, accessible to all.Complete all necessary tenant data forms.
- Enter data on computerized data base.
- Maintain accurate records and statistics, document all case notes in files, (i.e.

inappropriate behaviours, meetings, eviction follow up, etc).
- Ensure that appropriate staff (e.g. Management, relief) is informed of any client issues (tenants in crisis, etc.).
- Act as advocate for your clients.
- Perform other tasks as needed by the organization.

**Job Types**: Full-time, Permanent

Pay: $52,000.00-$57,400.00 per year

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Vision care

**Education**:

- Bachelor's Degree (required)

**Experience**:

- working with individuals facing house precarity: 1 year (required)
- sensitivity regarding issues related to homelessness: 1 year (required)

Work Location: In person