Engagement and Research Analyst

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
As an Engagement and Research Analyst with Emergency Management & Community Safety (EMCS), you will support business improvement projects that are managed on behalf of Optimization Services. You will be responsible for proactive, targeted and regular engagement work for the business unit. Primary duties include:
- Execute background research on projects including data analysis, best practices and lessons learned from other municipalities.
- Coordinate and execute ongoing, regular partner engagement opportunities within EMCS including Transit Public Safety, industry, the public and special interest groups. Liaise with The City's Customer Service & Communications Engage Resource Unit to develop innovative approaches to engage and connect.
- Support team members with quantitative and qualitative research, analysis, and summarize findings across a range of topics in order to prepare Council reports, Council briefing notes and additional internal/external documents.
- Work on multiple projects simultaneously with various project teams.
- Act as the point of contact for receiving inquiries and suggestions from citizens and industry in relation to EMCS lines of service and/or divisions. Provide information to the appropriate division and report back to the customer on the status of their inquiry.
- Coordinate public opinion research and targeted engagement sessions for specific EMCS Notice of Motions and projects.

**Qualifications**
- A completed 2 year diploma in Business, Public Administration, Economics, Law, Political Science or a related field and at least 5 years of progressively more responsible public policy experience, preferably in a government setting, OR;
- A degree in Business, Public Administration, Economics, Law, Political Science or a related field and at least 3 years of experience as outlined above.
- Experience in business writing, facilitation and engagement methods, and statistical analysis is required.
- Previous experience in developing surveys, interpreting data, reporting on results and creating recommendations is also required.
- Intermediate proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Advanced communication skills, critical thinking, ability to analyze and problem solve, strong research and planning skills and demonstrated political acumen.

**Note**:Applicants selected for an interview will be asked to complete a written assignment.**Pre-employment Requirements**
- An enhanced security clearance will be conducted.
- Successful applicants must provide proof of qualifications.
Union: CUPE Local 38
Business Unit: Emergency Management &
Community Safety

Position Type: 1 Permanent
Location: 800 Macleod Trail SE

Compensation: Pay Grade 10 $42.62 - 56.97 per hour
Days of Work: This position typically works a 5 day
work week, with 1 day off in each 3 week cycle.

Hours of work: Standard 35 hour work week

Audience: Internal/External

Job ID #: 312341