Service Manager

**Are You Ready For Your Next Adventure**

**Role: Service Manager**

**Location: Airdrie, AB**

**Department: Service**

**Reports To: General Manager**

**Full Time, regular position** **(must be available to work weekends when required).

Fraserway RV, Canada's sole coast-to-coast RV Sales & Rentals Dealership is looking for a talented and passionate **Service** Manager** to join their Service team in Airdrie ,AB.

The Service Manager will be responsible for the supervision and leadership of the dealership's Service department and respond to customer complaints and inquiries courteously and professionally. He or she will effectively and efficiently manage the development and direction of the service team to drive the growth of revenue, technical productivity, and quality assurance and to promote a high level of customer satisfaction. The Service Manager's responsibilities will also include the assurance of accurate work orders, sourcing and costing, as well as the management of all staff, resources and inventories.

**About Fraserway RV**

Since 1969, Fraserway RV, as a family venture, has been driven by a simple goal - to anticipate, exceed, and earn lifelong trust from our customers. Decades of RVing experience has shaped us to become Canada’s sole coast-to-coast RV Sales & Rentals Dealer and we are looking for the best to join our team for our ongoing growth journey.

We’re proud to have been recognized with the RV Business Top 50 Dealer Award and the exclusive Blue Ribbon Award for excellence in customer care, staff training, marketing, and community service.”

**OUR VISION**

To be Canada’s #1 RV Adventure Company, inspiring individuals and families to fall in love with the RV lifestyle, create lifelong memories, and connect with nature through the joys of RVing.

**OUR MISSION**

As a team, we do everything possible to ensure our customers’ RV adventure dreams are realized.

We bring passion, expertise and community commitment to each of our business offerings: Sales, Service, Parts and Rentals. We are proud to serve not only our customers but the communities in which we live and work. Communities are part of our celebrations; we give back a portion from each sale to causes that make a difference and our teams volunteer in building connections that make us stronger.

**KEY RESPONSIBILITIES OF THE ROLE**
- Oversee and manage the Service department’s operations and scheduling.
- Manage quality assurance - setting quality standards, maintaining quality of all shop activities.
- Ensure completion of shop maintenance and repair work.
- Advise mechanics of work that must be completed.
- Address customer complaints and inquiries in a courteous, professional manner.
- Conduct regular performance appraisals for all Service department staff.
- Provide coaching and mentoring to all subordinate staff.
- Ensure compliance with company standards for cost control, waste reduction, quality, safety, and complete and on-time delivery.
- Oversee and direct Service department resource and workforce issues for the organization.
- Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary.
- Responsible for appropriate staff levels to meet requirements of the shop.
- Responsible for recruitment, hiring, terminations and performance management.
- Manage the morale in the shop by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers.
- Provide leadership for problem resolution to facilitate faster improvements and improved working relationships.
- Enhance and develop policies, procedures and service systems to meet the goals of the department.
- Monitor financial performance to ensure the department is meeting or exceeding budgetary commitments.
- Analyze and report on the department's daily, monthly and annual key performance indicators and industry trends.
- Measure and monitor key indicators of the service delivered.
- Examine reports to determine the operational activities of the shop and ensure optimum performance.
- Ensure that all reporting employees adhere to company policies and procedures.
- Maintain the cleanliness of the shop.
- Perform other duties as required.

**REQUIREMENTS**:

- High School diploma, G.E.D. or equivalent.
- Post Secondary diploma or degree in a mechanical/technical field preferred.
- 5 or more years' previous management experience in a technical environment with proven leadership abilities.
- RV and/or Auto industry background will be an added asset.
- Effective leadership skills, with a strong focus on operations and business processes.
- Able to identify key issues and creatively and strategically overcome internal challenges or obstacles.
- A clear and solid understanding of personnel policies, practices, and procedures and other operational issues faced by the organization.
- Effective attention to detail and a high degree of accuracy.
- High level of