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Device Management Support Specialist

2 weeks ago

Toronto, Canada University of Toronto Full time

**Date Posted**:10/02/2024
**Req ID**: 36527
**Faculty/Division**: Ofc of the Chief Information Officer
**Department**: Enterprise Apps & Solutions Integration
**Campus**: St. George (Downtown Toronto)
**Position Number**: 00056218

**Description**:
**About us**:
**Your opportunity**:
Under the general direction of the Executive Director, Enterprise Applications & Solutions Integration or their designate, you will be part of a dynamic, collaborative and innovative team focused on delivering transformational technology solutions to the University. Through your efforts in this position, you will directly help improve the University’s administrative management and student systems.

**Your responsibilities will include**:

- Develop and maintain hardware and software configurations
- Consult with personnel on travel device needs
- Providing training and support on devices loaned out
- Manage & track the loaning of hardware devices to personnel
- Work closely with the Research Security and Information Security teams
- Inspect (forensics evaluation), scrub & reprovision returned hardware
- Training on Azure DevOps. Knowledge of Azure DevOps an asset

**Essential Qualifications**:

- Bachelor's Degree or acceptable combination of equivalent experience.
- Minimum three years.
- Proficient in operating systems Microsoft Windows 10 & 11, Apple macOS, Android OS & Apple iOS
- Excellent communication skills and customer service
- The ability to work in a fast-paced environment where time sensitive matters must be resolved immediately

**To be successful in this role you will be**:

- Approachable
- Communicator
- Diplomatic
- Organized
- Problem solver
- Team player

**NOTE: This is a ONE year-term position**

**Closing Date**: 10/16/2024, 11:59PM ET
**Employee Group**: USW
**Appointment Type**: Budget - Term
**Schedule**: Full-Time
**Pay Scale Group & Hiring Zone**:
**Job Category**: Information Technology (IT)
**Recruiter**: Khristen Sivaramalingam

**Lived Experience Statement