General Manager
2 weeks ago
Description
We are seeking a talented and dynamic General Manager to join our team in the hospitality industry. As the General Manager, you will be responsible for overseeing the operations of our establishment and ensuring exceptional guest experiences. We are looking for someone who is passionate about delivering exceptional customer service, has strong leadership skills, and possesses a keen eye for detail.
**Responsibilities**:
- Lead and motivate a team to provide outstanding customer service and exceed guest expectations
- Oversee the daily operations of the establishment, including front desk, housekeeping, maintenance, and F&B departments
- Develop and implement strategies to maximize revenue and profitability
- Monitor and analyze performance metrics, such as occupancy rates, customer satisfaction scores, and revenue per available room (RevPAR)
- Ensure compliance with health, safety, and sanitation standards
- Handle guest feedback and resolve conflicts or issues in a timely and satisfactory manner
- Develop and maintain strong relationships with vendors, suppliers, and local businesses
**Requirements**:
- 5 years in a senior manager role
- Proven experience in a similar role within the hospitality industry
- Strong leadership skills and the ability to inspire and motivate a team
- Exceptional customer service and communication skills
- Strong problem-solving abilities and the ability to make quick and effective decisions
- Knowledge of industry trends and best practices
- Proficiency in Microsoft Office and hotel management software
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