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Technical Analyst
2 weeks ago
**About Oppy**
**Grow our tomorrow**. Oppy is a leading grower, marketer and distributor of fresh produce from around the world. As one of North America’s top produce companies for nearly 165 years, we bring over 100 varieties of produce from 27 countries to 1,300+ retailers in North America and throughout the world. As much as agriculture has shaped the past for humankind, Oppy’s efforts shape its future by sustainably providing families with healthy, safe and fresh produce to create a better quality of life for all. Our progressive team is called to a higher purpose that raises the economic wellbeing of families and communities who work the land.
Recognized as one Canada’s Best Managed Companies (for the last 20 years) and a Top 100 Employer, our diverse team of dedicated professionals collaborate and make connections across our locations throughout North and South America. We owe our success to our adaptability, innovative and entrepreneurial approach, our commitment to our people, and the incredible relationships we build. We are looking for talented people who love a fast-paced, dynamic environment where you can grow your skills and career in a sector with abundant opportunity. Grow _**your **_tomorrow with us, today.
**Overview**
**Accountabilities**
- Provides direct end user support for the office software, ensuring that internal users have what they need to perform day-to-day functions.
- Assists users experiencing operational, hardware, or network problems within their computer systems, by diagnosing problem and communicating action plan if required or fixing the problem at the time.
- Performs set up of employees equipment, ensuring proper installation of printers, operating systems, cell phones, PC/laptops and appropriate software.
- Administers windows servers including Active Directory, User Management, Group Policy, Microsoft Endpoint Configuration Manager (MECM), and Exchange, ensuring users are being created or disabled accordingly to requested time.
- Performs everyday monitoring and maintenance of backup systems. Assists with support, troubleshooting and maintenance of firewalls, routers and switches.
- Replaces and configures hardware on a set replacement schedule, including computers, printers, cell phones, barcode scanners, and Wi-Fi access points. Tests newly deployed system, after files have been transferred or configured, ensuring it is functioning effectively.
- Acts as a liaison and/or resource within the organization to define and communicate IT systems and services.
- Participates in the IT on call support weekly rotation, providing after hours support by answering phone calls and responding to users in a timely manner.
- May provide training on latest Operating Systems (OS), software or hardware to end users
- May provide site visits to remote offices as needed to perform duties such as switching out hardware, diagnosing problems and continuing training of employees.
- Basic administration of Office 365 / Azure AD
**Required Knowledge & Abilities**
- Technical knowledge of Microsoft and Linux operating systems
- High level of office automation skills (MS/Word, Excel, Outlook)
- Working knowledge of Active Directory (Managing Users and Computers) Group Policy and File server management
- Working knowledge of Office 365 / Exchange online / Azure AD
- Strong critical-thinking and analytical skills; ability to appropriately assess and resolve technical issues
- Strong technical and interpersonal skills; ability to effectively support end users who encounter technical issues
- Self-motivated with high standards; ability to work within tight deadlines in a fast-paced environment
- Highly developed written and verbal communication skills; ability to work effectively with internal and external customers
- Ability to work collaboratively in a team environment; comfortable working in a team environment with general direction
- Ability to establish and maintain effective business relationships with internal and external personnel at all levels of the organization
**Required Qualifications**
- Post-secondary education in information technology or computer science; Diploma preferred
- CompTIA, Cisco and Microsoft certification training is an asset
**Why Work for Oppy?**
- We are an established leader in the fresh produce industry, continuously working to improve, innovate and disrupt the norm. Oppy is a place where you are encouraged to contribute and can have a meaningful impact.
- We have a strong culture with terrific people that care about the business and each other. We want our people to grow and succeed.
- We offer a hybrid work model with a mix of in-office and at-home work arrangements.
- You’ll receive a competitive total compensation package that includes a pension and benefits.
**We extend our sincere appreciation for your interest; however only those selected for an interview will be contacted.**
**Benefits**:
- Dental care
- Employee assistance program
- Lif
