Dispatcher - Field Technicians

6 days ago

Dorval, Canada Gunnebo Canada, Inc. Full time

Seeking a bilingual, proactive & organized Field Service Coordinator to join our growing team for our Montreal location. In this role, you will be responsible for scheduling and dispatching of service technicians to various locations for maintenance repairs and installations. Ensuring efficient scheduling and providing customer service is a key role for this position.

**Position Responsibilities and Duties**:

- Coordinate and schedule field technicians for onsite visits, hardware installations and repairs.
- Communicate with customers to schedule appointments and confirm service requests.
- Prioritize service requests based on urgency, location, and technician availability.
- Monitor and track technician progress and ensure timely completion of service requests.
- Maintain accurate records of service calls, technician assignments and customer interactions.
- Provide exceptional customer service by addressing inquiries, resolving concerns, and ensuring customer satisfaction.
- Collaborate with internal teams to optimize scheduling processes and improve service efficiency.

**Experience requirements**:

- 2 years of proven experience in a fast-paced field service environment

**Knowledge / Education requirements**:

- Min high school grad / post-secondary education preferred
- Understanding of Windows Office products Excel, Word, Access,
- AccPac & Service Manager software experience is an asset but not required
- Active listener with excellent communication skills, verbal and written
- Bilingual in French and English is mandatory
- Ability to adapt to change
- Ability to work in a fast-paced environment
- Organization and detail orientated
- Knowledge of the geographic region you are dispatching for, use of Google maps - A MUST.
- Basic knowledge of Locksmithing / Security is an asset but not required

**Personality requirements**
- Work well within a team, able to perform under pressure
- Able to adapt to changing priorities and work schedules
- Firm but fair approach
- Someone who believes in customer service
- Sound judgment, critical and forward thinker

**Reporting**:You will report directly to and take direction from the Branch Manager of the area for which your services are provided. From time to time, you may be required to modify said schedule based on urgent service requirements from local clients. Each territory may have unique clients with specific needs and must be considered at all times.

**Please note**:Gunnebo provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or medical need, please contact the HR Department so that arrangements can be made for the appropriate accommodations.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Language**:

- French (required)

Ability to Commute:

- Dorval, QC H9P 2S6 (required)

Work Location: In person

  • Dispatcher - Field Technicians

    2 weeks ago

    Dorval, Canada Gunnebo Canada, Inc. Full time

    Seeking a bilingual, proactive & organized Field Service Coordinator to join our growing team for our Montreal location. In this role, you will be responsible for scheduling and dispatching of service technicians to various locations for maintenance repairs and installations. Ensuring efficient scheduling and providing customer service is a key role for this...

  • Bilingual Service Coordinator

    1 week ago

    Dorval, Canada Gunnebo Canada, Inc. Full time

    **Must be located in Canada to submit your resume. We are unable to accept overseas applicants at this time.** As a BILINGUAL Branch Administrator & Dispatcher, your primary role is maintaining optimal office operations, supporting the branch with day-to-day administrative and dispatching tasks. This position is best suited for an independent worker who...

  • Computer Technician

    2 weeks ago

    Dorval, Canada Techni-Connection Full time

    English Below: Personne qui effectue des travaux techniques au niveau de reparation, l’installation, configuration et support aux notre client et qui intervient lors d’interruption de service. Au sein d’une équipe expérimentée. Mandat spécifique: Sous l'autorité du directeur de service, le technicien informatique travaillera en étroite...

  • Dispatcher / Répartiteur(Trice)

    2 weeks ago

    Dorval, Canada Smardt Full time

    English version below Êtes-vous un professionnel bilingue à la recherche d'un nouveau défi? Aimez-vous offrir un excellent service aux clients? Nous cherchons à embaucher un(e) répartiteur(trice) pour se joindre notre équipe de service dynamique. En tant que répartiteur(trice), vous serez le premier point de contact pour les clients et les...

  • Data Center

    4 days ago

    Dorval, Canada Acuative Corporation Full time

    **Data Center & Route Switch Field Service Technician** Looking for a trade that will train you? This is a full time benefits eligible position that includes a company vehicle, gas card for vehicle, inventory, and training. Paid training includes two certifications CCT Data Center and CCT Route/Switch, which comes with a dollar per hour increase. If you are...

  • Field Lh Support Rep

    6 days ago

    Dorval, Canada FedEx Canada Full time

    Responsible for the dispatch of transportation equipment in accordance with the Linehaul plan. Adheres to Linehaul schedules and supports efforts to maximize capacity, minimize partial trailer loads and ensure service integrity for assigned areas. **Essential Functions** - In accordance with the Linehaul plan, executes the dispatch of transportation...

  • Field Lh Support Rep

    6 days ago

    Dorval, Canada FedEx Canada Full time

    Responsible for the dispatch of transportation equipment in accordance with the Linehaul plan. Adheres to Linehaul schedules and supports efforts to maximize capacity, minimize partial trailer loads and ensure service integrity for assigned areas. **Essential Functions** - In accordance with the Linehaul plan, executes the dispatch of transportation...

  • Administrative Technician Maintenance Control

    2 weeks ago

    Dorval, Canada Innotech-Execaire Full time

    The Administrative Technician Maintenance Control performs maintenance control duties relating to a specific portfolio of aircraft. Reporting to the Director of Airworthiness and Maintenance Control, he is responsible for: The Administrative Technician Maintenance Control performs maintenance control duties relating to a specific portfolio of aircraft....

  • Adjoint Administratif

    7 hours ago

    Dorval, Canada Securo Group Inc. Full time

    **About us** Securo, an innovative company with 35 years of experience in property security, is looking for a bilingual dispatch agent and receptionist to join our dynamic team. We offer customized residential and commercial security solutions using state-of-the-art technology. **Key Responsibilities - Reception & Technician-Dispatch Administrator** **_...

  • Service Coordinator

    6 days ago

    Dorval, Canada Alta Material Handling Full time

    **ENGLISH** Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award-winning team! We provide our employees with the following tools and resources to be successful: - Long term Disability...