Investment Support Officer

Requisition ID: 195853 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As a Investment Support Officer you will contribute to the overall success of Investment Services, Processing Team in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. **Is This Role Right For You?** - Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. - Effectively and efficiently actions any requests into the Investment Services Unit under both SSI and BNS dealers. - Retrieves and processes all the transactions received and maintains the Bank’s systems up-to-date following Scotia Service Standards and agreements as per Service Level Agreement terms. - Ensures all adjustments and unlocking requests received on a daily basis are processed in an accurate, timely and high-quality way by; - Completing, verifying and processing Adjustment and Unlocking Forms; - Maintaining accurate records of bookkeeping entries; - Providing prompt and accurate follow-up on outstanding items; - Responds to all inquiries received in a timely and knowledgeable form while fostering a relationship of mutual trust, respect and confidence. - Escalates Customer/Branch concerns and coordinates resolutions with the Assistant Manager. - Reports any unusual occurrences or fraudulent activities to the Assistant Manager immediately. - Supports colleagues with their training or cross-training initiatives within the department. - Assume assigned tasks from the Assistant Manager or Senior Manager as required to meet the operational and regulatory requirements. - Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. - Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. **Do You Have The Skills?** - Experience with Investment products such as: GICs, Annuities, Scotia Mutual Funds, 3rd Party Mutual Funds, MomentumPLUS Savings Accounts, Non-Registered and Registered Accounts (RRSP, RRIF, PRIF, LRSP, LIRA, RLIF, LRIF, LIF, TFSA), Retail Deposit Products - Experience with Scotiabank Systems: RPM SSUI, IPUI, IntraLink, FundSERV, FundCom, and GOFS PEGA - Post-Secondary Education - Ability to deal effectively with customer’s inquiries, complaints, referring to a Manager/Supervisor where necessary, and ensure a prompt and accurate resolution is provided to the complete satisfaction of all parties involved, the Customer, the Bank, and Investment Support department. - Demonstrated flexibility in a constantly changing environment (procedural and automated), being versatile and able to provide cover on several posts at different times and at different levels on any given day concurrently. - Good communication verbal and written to prepare business letters, reports and documents for customers, and external resources as required. - Good organizational skills to manage workload and effectively assist/train employees. - Demonstrated knowledge of Accounting Principles, Banking Operations and its linkages/interdependencies with internal and external business partners. **Working Conditions** - Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel domestically. Location(s): Canada : Ontario : Mississauga Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.