Systems Analyst

**Req ID**:176650**
**Company: Nova Scotia Health**
**Location**:Provincial** Zone, **Westway 1**
**Department**:IMIT Ambulatory**
**Type of Employment**:Permanent** **Hourly FT** (**100%** FTE) x **1** position(s)**
**Status**:Management/Non Union** P**osition**
**Posting Closing Date**:4-Apr-24**

Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to achieve excellence in health, healing and learning through working together, which is reflected in the hospitals, health centres and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators and creative thinkers today.

**About the Opportunity**:
The Systems Analyst, Virtual Care reports to an IM/IT Virtual Care Manager and will take direction from either the IM/IT Lead or Manager. This position is responsible for Virtual Care services quality improvement control, stakeholder evaluations, monitor performance metrics, assess current processes and procedures for trending issues, auditing and reporting, gaps analysis, assisting IMIT Leads with clinical initiative implementations, and support for Virtual Care technology solutions and functions across NSHA, IWK and its many external clients. The Systems Analyst works with their team to collaborate with key clinical and business stakeholders throughout the province as the organization, in partnership with the province’s Internal Services Department and the Department of Health and Wellness, moves towards the rationalization of disparate systems and the OPOR strategy.

The Systems Analyst, Virtual Care will be committed to a high standard of performance and will provide support across the organization to leverage Virtual Care services aligned with the NSHA’s and its client’s strategic mission, vision and goals.

Specific Responsibilities Include:

- Collaborate with other team members, clients and other stakeholders
- Prepare stakeholder evaluations and reports, quality control documentation, and project management support
- Perform key activities including business analysis, monitor and measure new virtual care initiatives and pilots, troubleshooting, as well as change and configuration management
- Support IMIT Leads with clinical work flow analysis
- Complete other duties as assigned in relation to the position description

**About You**:
We would love to hear from you if you have the following:

- Degree or diploma in an Information Technology, Business Analysis or Health Related discipline. Consideration may be given to those with equivalent training and relevant experience.
- Experience and/or training with healthcare information systems and terminology an asset.
- Experience in a healthcare or clinical setting an asset.
- Experience using and or supporting zoom an asset
- Certification in IT Infrastructure Library (ITIL), Project Management (PMP), and/or organizational change management an asset.
- Ability to troubleshoot and document issues, problems and implement resolution
- Strong written and verbal communication, and interpersonal skills
- Experience creating summary documentation based on evaluation and analysis an asset
- Ability to collaborate with diverse stakeholders to document and solve issues
- Organizational skills and a high level of accuracy and attention to detail
- Ability to prioritize and meet deadlines
- Ability to clearly communicate the NSHA vision, mission and values
- Competencies in other languages an asset, French preferred

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.

**Hours**:

- Permanent, Full-time Position; 75 Hours Bi-weekly

**Compensation and Incentives**:
$32.01 - $40.02 Hourly

**Once You've Applied**

Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.

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