Service Advisor

2 weeks ago

Duncan, Canada Island Ford Superstore Full time

**About us**

Island Ford Superstore is located on beautiful Vancouver Island, in Duncan, BC. We are a top performing Ford Dealer. We are 45 minutes North of Victoria BC and 30 minutes South of Nanaimo.

**Responsibilities**:

- Provide exceptional customer service to our valued clients by exceeding their needs and expectations.
- Answering incoming phone calls and inquires related to vehicle servicing.
- Meet and greet customers arriving for service appointments.
- Create quotes and work orders for vehicle repairs.
- Consult with automotive technicians regarding required repairs and or maintenance work and provide repair options to our clients including providing clients with in-depth information about available aftermarket and OEM part options.
- Provide the clients with regular information and updates regarding the status of vehicle repairs.
- Work with the parts department to determine parts availability and scheduling of future service appointments.
- Complete and close repair orders.
- Advise clients about warranty protections and potential cost savings.
- Review the repair order and service performed with the client after the service has been completed.

**Salary**: $20.00-$33.00 per hour

**Benefits**:

- Company events
- Company pension
- Dental care
- Extended health care
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Duncan, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Service advisor: 1 year (required)

Work Location: In person

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