IT Helpdesk Representative

**Location**:Oshawa, ON, CA, L1H 8W8

**Req ID**:53575

**Status**: Contract (Up to 12 Months)

**Working Conditions**: On-site

**Education Level**:High School Diploma plus up to one year of study in a related field

**Base Location**: Oshawa, ON

**Shifts(s)**: Days

**Travel**: None

**Deadline to Apply**:October 18, 2025

**Salary Range**:$32.28 - $53.16 Per Hour

**Electrify your career and help build a brighter tomorrow.**
- Every generation has a challenge that defines them. At OPG, we are calling on all innovators, disruptors, thought leaders and change-makers. Join us as we work to electrify life in one generation and build a sustainable future powered by our electricity, our ideas, and our people. Join OPG and make history.
- Whether you work in the skilled trades or are a business professional, a career at OPG is an opportunity to electrify your life on - and off - the job.

**JOB OVERVIEW**
- Ontario Power Generation (OPG) is looking for a dynamic, strategic and results-driven professional to join our team in the role of an IT helpdesk representative.
- Reporting to the Senior Information Systems Supervisor, this position is responsible to provide front-line service to end-users on software and hardware related problems.

**KEY ACCOUNTABILITIES**
- Answer inbound calls and provide first-level technical support to OPG employees.
- Troubleshoot and resolve a variety of technical issues related to hardware, software, and account access.
- Install, configure, and update software and hardware
- Grant user access based on requests and established policies.
- Escalate complex issues to the appropriate support teams when necessary.
- Maintain detailed records of support interactions and resolutions.
- Share best practices and common fixes with team members

**QUALIFICATIONS**
- High School Diploma plus up to one year of study in a related field
- Minimum of 1-3 years of IT helpdesk support experience
- Possess strong communication, customer service and interpersonal skills
- Professional and polished phone manner and office etiquette
- Have a high comfort level with computers and technology
- Good troubleshooting and problem-solving skills
- Customer service experience preferred
- Technical proficiency in relevant systems and software
- Ability to multitask and manage time effectively

**What makes a career at OPG different?**
- With operations across Ontario and the United States, OPG is one of the most diverse power producers in North America. As the largest generator in Ontario, we meet approximately 50% of the province’s electricity needs, largely from low-carbon sources like nuclear and hydro.
- As we work to achieve our vision of _Electrifying life in one generation_, OPG and our family of companies are also helping advance the development of new low-carbon technologies such as Small Modular Reactors (SMRs), refurbishment projects, and electrification initiatives to help power the growing demands of a growing economy. Join OPG and make history.
- #LI-Onsite
- Please note: All job postings at OPG are to fill existing vacancies within our organization.
- The base salary range considers many factors including, but not limited to experience, education, and training, including any collective agreement requirements for union represented positions. It is not typical for the salary to be offered near the top of the range, and salary is dependent on numerous factors. For management roles, the base salary range does not represent the total compensation package. The total compensation package for regular full-time management roles includes pay-for-performance programs for annual and medium time periods. Maintaining a high-performance culture and excellence is a core expectation of every member of our leadership team and is rewarded through the established compensation framework.
- OPG is committed to employment equity. As such, we encourage applicants from equity-seeking communities (Indigenous Peoples, racialized persons, persons with disabilities, and women). We strongly believe that alleviating the under-representation of equity-seeking individuals will create a stronger OPG team and allow us to better serve the needs of our diverse communities.