Patient Information Clerk

**About SickKids**:
Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

**Position Description**:
As a** Patient Information Clerk on 8B, the Blood and Marrow Transplant/Cellular Therapy**, you will frequently be the first point of contact when patients and families arrive to the department. You will provide service in a customer-focused manner. You will facilitate the delivery of patient care by providing a high level of support and assistance to patient cluster staff and patients/families. You will assist with patient registration/admissions/discharges, ensure thorough communication, manage documents, equipment, and supplies, and provide well-rounded customer service. You will also support the operation of the team/department by providing clerical and administrative functions in a proactive, organized manner.

**Here's What You'll Get To Do**
- Greet patients and families, and assist in meeting their needs when appropriate
- Responsible for patient booking, registration, admission processes
- Schedule and coordinate meetings and create admission encounters in our electronic health record, EPIC.
- Answer the telephone and respond to requests for information on the unit
- Facilitate transfer of patients between patient care areas
- Schedule and coordinate tests, procedures, return/follow-up appointments as necessary
- Act as a liaison between patient care area and other departments/units across the hospital with regard to patient procedures. Work closely with the members of the BMT ambulatory program to ensure transitions are efficient and smooth for our patients.
- Coordinate unit administrative functions to ensure efficient operation of the unit
- Identify improvement opportunities related to patient flow, administrative processes and technologies and take the initiative to problem-solve with others
- Prepare requisitions, referrals, labels, and other documents
- Organize and maintain patient charts, as well as electronic and paper information filing systems
- Maintain electronic calendar/schedules
- Coordinate unit administrative functions to ensure efficient operation of the unit, within scope of authority. Such as ensuring all preventative maintenance is arranged and completed in the required timelines.
- Perform other duties as assigned
- Be a member of a high functioning, highly skilled, dedicated team
- Work within a dynamic care environment and with a unique patient population
- Work in a clinical research environment

**Here¿s What You¿ll Need**

**Essential Requirements**
- Diploma from a recognized Administrative/Secretarial program or equivalent work experience
- Proficiency with computers (i.e., MS Office Suite, Outlook, MS Word)
- Excellent communication, interpersonal, and organizational skills
- Demonstrated ability to be punctual, reliable, and adaptable
- Strong critical thinking and problem-solving skills
- Ability to be self-directed, flexible, and to take initiative
- Excellent attention to detail and efficient time management skills
- Customer service oriented
- Demonstrated commitment to equity, diversity and inclusion (EDI) and experience advancing EDI objectives

**Assets**
- Knowledge of medical terminology
- Experience with patient registration systems, such as Epic

**Here's What You'll Love**
- This position is eligible for employee benefits coverage including but not limited to; health, dental and life insurance. The full benefits package will be discussed at the time of offer.
- A focus on employee wellness with our new **Staff Health and Well-being Strategy**. Self-care helps us support others.
- A hospital that welcomes and focuses on **Equity, Diversity, and Inclusion**.**:

- The opportunity to **make an impact**. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of **Healthier Children. A Better World**

**Employment Type**:

- Full time - 1.0 FTE, Day shift 7am
- 3pm #LI-DNP

**Our Commitment to Diversity**:
The children and families we care for are from a variety of communities, and so are our employees. We welcome a