Night Auditor

1 week ago

Niagara Falls, Canada Marriott Fallsview Hotel & Spa Full time

The Marriott Fallsview Hotel & Spa enjoys the enviable distinction as being the closest hotel to Niagara Falls. As the area's premiere AAA Four Diamond, five-star luxury hotel in Niagara Falls, this Marriott Niagara Falls Hotel overlooks the majestic waterfalls and is located just minutes away from a variety of exciting attractions and casinos, as well as the Scotiabank Convention Centre.

The Marriott Fallsview Hotel and Spa is currently seeking for Night Auditor to join our team.

**SUMMARY OF RESPONSIBLITIES**
- Ensure the arrival and departure experience of all guests is seamless.
- Empower colleagues to appease any guest service challenges and ensure that all guest issues are tracked and followed up on to ensure service recovery.
- Ensure a safe environment for our guests.
- Consistently exceed guests expectations by providing personal and attentive service and follow up to ensure needs were met and/or all concerns were resolved to their satisfaction in a timely manner.
- Ensure smooth shift changes with pass-on to the next shift.
- Ensure all charges have been correctly posted
- Respond to emergency situations.
- Perform close day functions
- Handle cash and credit transactions as well as sell and market our products and services
- All other duties as assigned.

**QUALIFICATIONS**:

- Must possess outstanding guest service skills, professional presentation and sophisticated communication skills.
- Must be able to handle a multitude of tasks in an intense, ever-changing environment.
- Ability to quickly respond to changing work volume; high-energy level/speed.
- Computer Literacy - i.e. proficiency in MARSHA, word perfect and excel.
- Manage and resolve guest problems and communicating in a professional and courteous manner.
- Ability to work cooperatively within a team setting.
- Must have a flexible schedule and available to work weekends and holidays. Working shifts as business levels dictate.
- A degree/diploma in Hospitality and must have Front Office experience.

**BENEFITS MARRIOTT EMPLOYEES ENJOY**:

- Complimentary daily staff meal “lunch and dinner a” prepared by our culinary team.
- Health Insurance benefits offered after 30 days of employment
- Birthday Dinner at Morton's Grille
- On-site Starbucks Discount
- Immediate access to the Associate/Friends and Family hotel and dining discounts at any participating Marriott and Starwood brands hotels worldwide.
- Complimentary Company sponsored events.
- Personalized electronic access to your pay statements and annual T4 statements
- accessible from the comfort of your own home, any computer, tablet or smartphone 24 hours per day, 7 days a week via online.
- Growth and development opportunities within the Hotel.

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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