Care Services Manager

_Just a quick drive from Halifax and nestled on the shores of St. Margaret’s Bay you will find an oasis of innovation and fun. Shift. We are experience makers. As leaders of some of Canada’s most remote complex care facilities, we are a company built around helping people discover their greatness. _

**Functional Description**:
The Care Services Manager is a key member of the Shift team. Reporting to the Director of Care and working as part of the collaborative management team, you have shared contributing responsibilities toward both the outcomes and actions on the ground in the programs we operate. Individually, you are very familiar on relational practice approaches, trauma informed care and the delivery of therapeutic programming and services. You are experienced in staff training and professional development, staff supervision and documentation.

**Task Responsibilities**

As part of the management team, you will collaboratively oversee relevant aspects of operations within multiple complex care facilities across Canada. This includes:
Practice and Approach
- Ensure continuity between aspirational and theoretical tenets of relational practice approaches and day to day actions in centres.
- Provide feedback on critical incidents from a best practice perspective of care delivery.
- Maintain ongoing awareness of trends and emergent changes to relational practice and trauma informed approaches in adolescent care.

Programming and Content
- Support and oversee quarterly planning process and subsequent program implementation of engaging, responsive, and intentional programming.
- Maintain program supplies in advance on site.
- Ensure implementations of therapeutic programming that meets and exceeds proposal tenets and standards including in-house, daily living, on-the-land, cultural and therapeutic programming

Documentation
- Ensure high degree of standard in program documentation
- Ensure regulatory timelines are met relating to submissions
- Coordinate and submit reports as per obligations
- Support writing of all monthly progress reports
- Manage and maintain files and users and monitor activity.

Training and Professional Development
- Support delivery of staff training and professional development.
- Provide critical incident debriefing as needed.

Core Leadership
- Role model high level interpersonal & communication skills.
- Occasional travel to program sites as needed
- Participate in on boarding and staff training initiatives
- Participate in individual and team strategic planning and lead efforts to meet quarterly and monthly goals.

**Skills & Abilities**

The following skills and abilities have been identified as critical to the success of this position.
- A diploma or degree in a social services or human relations field or equivalent.
- A minimum of three years of experience in social services or child welfare in a supervisor or leadership role.
- An energetic self-starter who can work successfully within a team, but also doesn’t shy away from the opportunity to work independently.
- Excellent communication skills, both written and verbal.
- High level of organization and time management skills
- Proficiency in Microsoft Office Suites and Microsoft Windows software.
- Ability to research information and produce documents with strong attention to details.
- Outstanding interpersonal relationship building and employee coaching skills.

**Employment Specifics**
- Permanent full-time position
- Rotational On-Call Support required
- 37.5 hours per week, Monday - Thursday in office, Friday work from home

**About Shift**

Shift is a specialized care agency founded in 2011. Our team manages complex care facilities for adults and youth in some of Canada's most remote locations. Focusing on helping people discover their greatness, we blend cultural and on-the-land opportunities with experiential learning and trauma-informed care.

Pay: $60,000.00 per year

Schedule:

- Monday to Friday
- On call

Ability to commute/relocate:

- Halifax, NS B3N 1J3: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Location**:

- Halifax, NS B3N 1J3 (required)

Work Location: In person