Resident Maintenance Technician

**WHO WE ARE** At KNAPP (pronounced KaNop, not Nap) "We Make Complexity Simple" by using cutting-edge technologies to deliver groundbreaking solutions for our clients. By leveraging the latest software, AI, and Robotics technology we are disrupting the logistics automation industry. We work with the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing. **WHAT YOU GET TO DO** **Essential Functions and Responsibilities**: - Rectify electro-mechanical faults and specialist technical assistance as a support technician - Respond to emergency calls on Customer sites - Be safety conscious in all activities, demonstrate a track record of owning problems and promote successful completion of the tasks - Provide first-class response to Customer, ensuring as reasonably and practical as possible a first-time right policy - Provide emergency breakdown and specialist maintenance support - Handle set up and calibration of precision automation equipment - Create strong effective working relationships with Customer and their operational agents to enable Knapp to provide superior service - Achieve performance in terms of expected output, speed of response, quality of repair and standards of workmanship - Train customer’s maintenance team as required - Provide experience and expertise in the installation of conveyor and precision automation equipment - Maintain quality of service by ensuring effective communication with customers - Ensure that reports are well written and legible - Execute site quality procedures, safety procedures, and any statutory procedures - Participate in regular meetings with the Maintenance Shift Supervisor or Resident Site Manager or Site Maintenance Manager to discuss activities and progress, unless there is no on-site accountability in which case you would provide that information to the Resident Business Manager - Provide specialist maintenance service support to the Customer’s installed system - Ensure that all spare parts usage issues are logged appropriately and promptly with the Knapp Spare Parts team - Ensure proper care and maintenance of the tooling and equipment are provided - Provide flexibility and the best use of skills and capabilities - Ensure that all time sheets and documents are accurate and legible; to be submitted to Knapp on biweekly basis for approval - Experience in mechanical strip-down/re-assembly, basic field wiring, machine calibration and system testing - Ability to work against a timeframe to complete reactive repairs - Interact with on-site management keeping them informed of repair and maintenance progression and addressing their concerns in a professional manner - Show hands-on ownership of issues to achieve a quick time resolution - Ability to appreciate health & safety considerations with regard to given tasks and to carry out risk assessments - Mechanical aptitude, including the ability to read assembly drawings - Ability to operate hand tools and assemble parts onto equipment - Ability to follow set up instructions, assembly drawings and checklists - Strong attention to detail and exceptional follow-up skills - Excellent communication and customer service skills with both internal and external Customers - Computer literate with basic Microsoft Office skills - Willingness to learn and adapt to changing role requirements - Appreciation of cultural diversity **WHO YOU ARE** - Degree in Electrical and/or Mechanical Engineering or equivalent work experience - 3 - 8 years of verifiable progressive experience as a Maintenance Repairman, Maintenance Electrician, Machine Repairman, or Industrial Maintenance Engineering - Demonstrated experience in providing repairs on various types of machinery systems, including electrical, mechanical, pneumatic and hydraulic systems - Bilingual (English/Spanish) and or (English/German) preferred but not required - Extensive experience in equipment maintenance, modifications and design preferred - Strong problem-solving capabilities - Talent and commitment to provide a unique interpretation or analysis of our systems to our customers - Process-oriented mentality