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Logistics Co-ordinator

2 weeks ago

Edmonton, Canada 4 Seasons Transport and Towing Full time

** This position is based in Edmonton**

4 Seasons group of companies is a local family owned business experiencing tremendous growth this past year.

4 Seasons Transport and Towing Division is a customer service focused, full service, transportation and logistics provider utilizing knowledge, experience and expertise to increase efficiency in all aspects of our customer’s supply chain. Headquartered in Fort McMurray, 4 Seasons provides customized transportation solutions to customers from many industries, geographically spread across Canada.

4 Seasons Transport and Towing is dedicated to proactive customer service and transparency. Effective information management and timely updates give our customers the tools they need to make real time decisions for evolving situations. When your freight is handled by the 4 Seasons team you are getting the best value in customized logistics solutions, allowing you to focus on the core competencies of your organization. We succeed when our partners succeed

Key Accountabilities
- Negotiate with carriers to obtain optimal freight rates while establishing and maintaining service relationships
- Collaborate with stakeholders to ensure efficiency, effectiveness, and excellent customer service
- Ensure shipping guidelines are adhered to according to customer requirements and specifications
- Coordinate shipments and communicate booking information and instructions
- Determine terms and conditions for freight lanes, while ensuring carrier confirmation and shipment verifications
- Validate and troubleshoot issues in shipping / customs documentation **Ensure certifications, insurance and package documentation is up to date for carriers**
- Responsible for finding viable solutions to problems and notifying involved parties
- Track accessorial and detention charges and update the internal transportation management system
- Participate in tracking and tracing of loads
- Accept verified customer tenders
- Verify and schedule pick up and drop off appointments
- Communicate with shippers and receivers to confirm pick up and drop off procedures
- Communicate with carriers to monitor freight movement and escalate issues with unresponsive carriers
- Maintain positive customer relations by updating customer websites with load information
- Problem solve load appointment issues or conflicts and amend times
- Ensure accounting receives original tenders once delivery is completed
- Work as a part of the team to ensure every load is completed without errors
- Perform additional duties as assigned.
- Help grow the business by building quality relationships with customers through learning their needs, and consistently exceeding their expectations.
- Arranging customer’s shipments with partner carriers to ensure efficient transportation and on time delivery.
- Negotiating favorable, but fair rates and developing partnerships with carriers.
- Proactively search out new carriers in order to increase our carrier base and develop better options for customer’s shipments.
- Ensure prompt collection of proof of delivery documentation to support invoicing process. Education and Experience
- Post-Secondary Education or currently working on supply chain or logistics degree or designation. Skills and Knowledge
- Strong communication skills
- Independent problem-solving abilities **Ability to effectively negotiate**
- Proficiency with Excel
- Customer service experience - Why 4 Seasons Transport and Towing? We are providing an opportunity to get involved in the excitement of a growing company. Your training will be based on real time situations. Our environment is extremely fast paced, and you will be constantly learning and contributing.

We offer a competitive industry salary. And there is potential for performance based bonuses.

Benefits: After 3 months

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

**Salary**: $32.00-$38.00 per hour

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift

**Experience**:

- Freight Brokers & Agents: 2 years (required)