Vice President, Head of Residential Lending

The VP, Head of Residential Lending will lead the team responsible for the Bank's Residential Lending Business Line: Sales, Underwriting, and Product professionals who partner with Credit Risk, Marketing, Operations, Delivery & Technology teams to deliver a market leading experience for customers.

As a member of the Bank Leadership team, the Head of Residential Lending will lead the team to bring a unique approach to the market. The Residential Lending team will operate as One Team engaging with affluent & high net worth clients and their advisors across Canada. Along with our flagship product, Manulife One, the Residential Lending team is accountable for all Advisory Services teams supporting the Bank, wholesaling Retail & Commercial products.

**Key Accountabilities**
- Oversee P&L management and financial reporting to Board for Residential Lending business line
- Improve sales effectiveness, driving towards 30% annual earnings improvement.
- Define business line strategy for Residential Lending and accountable for end-to-end execution against plans.
- Ensure compliance with all regulatory and internal standards; accountable to execute 1st line controls and testing of standards.
- Partner as One Team with Credit Risk, Operations, Delivery/Tech, Finance, Marketing, and HR

**Product Management**:

- Product management and end-to-end advisor & customer experience for all residential lending products.
- Oversee product strategy and value proposition, P&L management, business casing, and credit standards.
- Ensure product positioning and market competitiveness.
- Define new value proposition & strategy for flagship Manulife One product.
- Accountable for sales monitoring and underwriting quality compliance testing

**Sales**:

- Lead national Advisory Services team responsible for wholesaling Bank products through independent advisor and broker channels.
- Accountable for double digit sales growth in both residential lending and deposit products, as well as referrals for complex specialized lending deals
- Partner with National Accounts team to ensure effective market coverage with key firms and brokerages

**Underwriting**:

- Drive quality underwriting for residential products, aligned to credit standards within our risk appetite.
- Effectively manage volumes through peak periods, ensuring high touch VIP service available to key elite advisors

**Advisor Experience & Sales Effectiveness**:

- Launch new Advisor Experience & Sales Effectiveness team to drive end-to-end digital experience for advisors & brokers.
- Participate in Go To Market squad for Mortgage Experience.
- Drive Advisory Services team effectiveness across Canada for independent advisors, MGAs, and Brokerages.

**Broker Vendor Relationships**:

- Oversee all Broker vendor relationships, including mortgage insurers and First National, our key partner for Broker experience.

**Leadership**:

- Team Building: Assembling and leading high-performing teams that are aligned with the company's values and objectives.
- Talent Development: Investing in the professional development of employees through training, mentorship, and performance management.
- Inclusive Culture: Fostering an inclusive and diverse work environment where all employees feel valued and empowered.
- Communication: Ensuring transparent and effective communication within the organization and with external stakeholders.

**Qualifications/ Competencies and Experience**
- 10-15 years' experience in retail banking.
- Highly strategic and effective leader known for delivering results in a fast-paced organization.
- Expertise in product management and product ownership, with a deep understanding of customer experience and needs based design.
- Residential lending experience and knowledge of Canadian market.
- P&L management and agile delivery experience.
- Credit risk and underwriting experience preferred.
- Deep knowledge of Salesforce products preferred.
- Polished presentation & public speaking skills, effective negotiator.
- Highly effective leadership skills, leading large teams & driving change.
- Ability to adapt to changing business needs, market trends and customer demands.
- Strong leadership, communication, and interpersonal skills, with the ability to inspire, motivate, and mentor a diverse and distributed team.
- Strategic, analytical, and problem-solving skills, with the ability to anticipate and resolve issues, risks, and dependencies.
- Experience in managing sourced and outsourced talent, including vendor selection, contract negotiation, and performance management.

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Primary Location**

Toronto, Ontario

**Working Arrangement**

Hybrid
**Salary range is expected to be between**

$171,200.00 CAD - $317,700.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short