Customer Experience Specialist

Customer Experience Specialist at Apollo Scooters

Who are we?

Apollo Scooters is a North American leader in electric scooter innovation, revolutionizing urban mobility with high-performance, eco-friendly products. In just five years, we've evolved from an ambitious startup into a trusted name in the micro-mobility industry. Our mission is simple yet powerful: to make transportation more affordable, sustainable, and enjoyable for everyone.

Behind our success stands a passionate, dynamic team committed to delivering both exceptional products and unforgettable customer experiences. If you're eager to join a fast-paced, innovative company where your work directly shapes how people move through the world, you've found your next adventure.

Your Role as a Customer Experience Specialist:
What You'll Do:
Customer Support & Technical Assistance
- Diagnose and resolve technical issues, guiding customers through troubleshooting steps and product maintenance.
- Handle questions about orders, product features, and warranty claims with empathy and efficiency.

Product Knowledge & Advocacy
- Master all Apollo scooter models, features, and accessories to guide customers confidently.
- Stay current on product developments, policy changes, and support tools to enhance the customer experience.
- Share customer feedback with internal teams to drive continuous product and service improvements.

Engagement & Customer Retention
- Build lasting relationships by listening actively and crafting tailored solutions.
- Recommend accessories and add-ons that enhance our customers' riding experience.
- Create loyalty through personalized interactions and milestone celebrations.

Team Collaboration & Process Optimization
- Work closely with your team to meet service goals for response times, first-contact resolution, and customer satisfaction (CSAT).
- Identify trends in customer inquiries to improve FAQs, support documentation, and training materials.
- Contribute fresh ideas to enhance the overall customer journey.

What We're Looking For:

- **Skills**: Strong written and verbal communication with the ability to explain technical concepts clearly and patiently.
- **Mindset**:A natural problem-solver who thrives in fast-paced settings and is passionate about delivering exceptional customer service.
- **Product Enthusiasm**: Interest in micro-mobility or electric vehicles is a plus, but a willingness to learn and dive deep into Apollo's products is essential.
- **Technical Tools**: Familiarity with customer support platforms like Gorgias or Zendesk and productivity tools like Google Workspace or Airtable.

What You'll Love About Apollo:

- Competitive Salary: Your hard work deserves recognition.
- Personal E-Scooter: Explore the city in style with your very own Apollo scooter.
- Growth Opportunities: We're growing fast, and we want you to grow with us.
- Workplace Perks: Dog-friendly office, coffee, snacks, and monthly team activities to keep the energy high.

Why Join Apollo?

This isn't just a job—it's an opportunity to be part of a movement. At Apollo, each day brings fresh challenges and opportunities to transform how people move and live. If you're ready to help shape the future of urban mobility while having fun along the way, we want to hear from you

Apollo Scooters is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Spécialiste de l’expérience client chez Apollo Scooters

Qui sommes-nous?

Apollo Scooters est un leader nord-américain en innovation de trottinettes électriques, révolutionnant la mobilité urbaine avec des produits performants et écologiques. En seulement cinq ans, nous sommes passés d’une jeune startup ambitieuse à un nom de confiance dans l’industrie de la micro-mobilité. Notre mission est simple mais percutante : rendre le transport plus abordable, durable et agréable pour tous.

Derrière notre succès se cache une équipe passionnée et dynamique, déterminée à offrir des produits exceptionnels et une expérience client inoubliable. Si vous souhaitez rejoindre une entreprise innovante et en pleine croissance, où votre travail façonnera directement la manière dont les gens se déplacent, vous avez trouvé votre prochaine aventure.

Votre rôle en tant que Spécialiste de l’expérience client:
Chez Apollo, l’expérience client ne se limite pas au service après-vente—c’est l’essence même de notre marque. En tant que Spécialiste de l’expérience client, vous serez la voix d’Apollo auprès de notre communauté grandissante de passionnés de trottinettes, en offrant un soutien exceptionnel via le chat en direct, le courriel et le téléphone. Qu’il s’agisse d’aider un nouveau client à configurer sa première trottinette ou de résoudre des problèmes techniques pour des utilisateurs expérimentés, vous créerez des liens significatifs et veillerez à ce que chaque interaction soit une expérience mémorable.

Ce que vous ferez : Soutien client et assistance tech