Ebilling Coordinator

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.

Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena. Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to further your career or carve out a new path.

Reporting to the Manager, eBilling, the eBilling Coordinator will be responsible for assisting in all phases of client billing & eBilling. This includes bill & eBill preparation, submission, appeals, tracking, high level issue resolution, reporting, records management and follow-up and communication with clients and Osler lawyers in relation to eBills. This is a detail-oriented position with an emphasis on problem solving skills, reporting ability and superior client service. This role requires an intricate knowledge of the billing & eBilling workflows, processes, systems and stakeholders.

**Major Responsibilities**
- Reviewing eBills and submitting them through eBillingHub or the client’s eBilling platform
- Track, follow-up and resolve issues for rejected eBills
- Work with legal assistants and lawyers to drive billing of WIP
- Provide regular updates to the Manager, eBilling to track progress on efforts and ensure all pending tasks are handled in a timely manner
- Management of the billing & eBilling Team’s centralized inbox
- Assistance with records management in Aderant for the CBS Teams
- Training Team members on Aderant best practices
- Creating Aderant training materials for the Billing & eBilling Teams
- Ensure all pending eBill WIP is handled and billed successfully in a timely manner
- Analyze short payments on eBills and make internal adjustments to limit future reductions
- Be actively involved in billing & eBilling process improvements including implementing and testing of system enhancements
- Provide back up and support for billing & eBilling Team members
- Handle client billing & eBilling inquiries
- Liaise between the Osler lawyers, assistants, Billing & eBilling Teams and clients to resolve issues and handle inquiries
- Maintaining accurate client and matter information with regards to billing & eBilling

**Position Requirements**
- Education and Experience_

The position requires a college diploma and a minimum of three years of eBilling experience, preferably in a professional services or law firm environment. An equivalent combination of education, training and experience may be acceptable.
- Knowledge and Skills_
- Knowledge of Aderant, eBillingHub, eBilling platforms (TyMetrix, Serengeti, CounselLink etc.) & Prebill Viewer is an asset
- Strong Microsoft Excel skills are an asset to create spreadsheets for review and tracking data
- Excellent communication and problem solving skills are required
- Ability to understand and adjust eBilling LEDES files for submission is required
- Analytical review to identify issues and drive resolution results
- Positive attitude, patience, resilience and a sense of humour

For the safety of firm members and visitors, Osler is committed to complying with the recommendations of public health authorities, including with respect to adopting mandatory vaccination policies. Employment at Osler is therefore conditional on complying with any vaccination policies that Osler may adopt from time to time in response to the recommendations of public health authorities.

We are currently working in a hybrid work arrangement, which includes a requirement to work primarily in the office and flexibility to work remotely up to 2 days per week.

**Accessibility and Accommodation**

**Background and Reference Checks**

Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.

If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canada's leading law firms, please reply in confidence with a cover letter and résumé by the closing date.

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