Program Manager

The Program Manager is responsible for the daily operations of their Out-of-home Care Program i.e. group care, or staff-model home, Clients and Staff. This is specialized work providing direct support to all Youth Services Workers. The Program Manager also provides front-line services for clients including crisis intervention, emotional support, information updates and plans of care. The Program Manager brings a strength-based approach to excellence in service delivery and liaises with CAS Workers, Guardians, Parents, Ministry Representatives, Youth Connections Senior Management Team and other Stakeholders.

Under the direction of the Executive Director, General Manager & Program Coordinator, the Program Manager is responsible for the Out-of-home Care Program and assigned staff. The Program Manager must ensure that the program meets the Ministry of Community, Children & Social Services Out-of-home Care Service Provider Licensing requirements. The Program Manager is responsible for scheduling staff to meet the needs of their Out-of-home Care Program. The Program Manager shall provide direction and supervision to staff within this program to ensure consistency of standards and quality of client care. The Program Manager works effectively and efficiently with other members of the management team to ensure communication goals are achieved.

Consistent Company Culture representation, while maintaining a positive outlook, encouraging your team and setting the example are important aspects of this role.

**Key Duties & Responsibilities**:

- Program Management
- Develops and coordinates the implementation, and evaluation of each youth’s individualized program
- Ensures the daily operation of the programs
- Works in partnership with community organizations
- Intervenes in individual or group situations
- Ensures a safe, comfortable and welcoming environment for youth providing age-appropriate activities with adaptations as needed
- Promotes behavioural change and personal growth of youth who are having difficulties coping as a result of social, emotional, or cognitive delays
- Maintains accurate and current file records on all youth
- Maintains awareness of community resources and gaps as well as the socio-economic and geographical make-up of the community
- Consults with social workers, other professionals, and family when appropriate
- Adheres to all Youth Connections Inc. policies and procedures and meets all legal, contractual, financial and other compliance requirements
- Identify and report trends and priorities needed for youth in the community
- Determines the gaps in service delivery and recommends strategies for improvement
- Ensures that the programs and services are consistent with the Occupational Health and Safety Act
- Ensures that the programs and services are effective in meeting the needs of all youth, and adhere to the organizational objectives of client care
- Works collaboratively with other program staff
- Develops and maintains an awareness of services and programs for youth in the region and refers clients when appropriate
- Ensures implementation of policies, procedures and suggests development of others if necessary, during Senior Management Team Meetings
- Manages program staff: including recruitment, hiring, training, guidance, coaching, supervision, facilitation of group meetings, development of work plans, as well as conducting performance evaluations
- Ensures the management of staff holidays within the youth programs
- Advises and gives support to staff when resolving problems
- Ensures that all staff create a non-judgmental environment for program delivery
- Ensures leadership by encouraging communication, participation and motivation while fostering a positive team environment
- Encourages the professional development of program staff
- Culturally competent practices and understanding of the impacts of colonization for Indigenous communities, families and individuals
- Ensures staff coverage and appropriate ratios for safe program delivery
- Participates in creating the budget for programs in consultation with the General Manager & Executive Director
- Monitors and manages the program expenditures
- Submits program reports by the due date
- Ensures staff submit program reports by the due date
- Ensures a safe filing system in accordance with the law for confidential documents related to staff and clients
- Determines with the team the objectives for all youth programs
- Actively participates in team meetings, professional development activities, staff retreat and other Centre activities
- Performs other relevant duties
- Supports the Mission, Vision and Values of Youth Connections Inc.

**Preferred Qualifications**:

- Bachelor’s degree in Social Work or equivalent degree in a related field
- Minimum of 2 years’ experience managing programs and staff
- Minimum of 5 years experience working with youths
- Capacity to work with people from diverse cultural backgrounds
- Capacity to wo