Assistant Manager

**What you’ll do**

**Customer Service**
- Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
- Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.
- Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
- Support the customer experience through timely processing and movement of inventory to the salesfloor.

**Operations**
- Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.
- Manage scheduling and follow up of execution on shipping /receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.
- Assists in preparation and execution of annual inventories.
- Follows and ensures compliance of all corporate LP, cash and audit, and OH&S policies and procedures.
- Assumes responsibility for all operations of the store in the absence of the Store Manager.

**Training**
- Provides leadership to the team and consistently coaches and follows up to ensure the delivery the service model standards are provided to each customer.
- Creates and communicates execution of Daily Game Plan for operations activities.
- Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions.
- Follows up with the team to complete required training within timeframes.

**Leadership**
- Acts as a brand ambassador by promoting brands and culture.
- Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
- Maintain Mark’s performance management expectations including progressive discipline where necessary.
- Follows the disciplinary process consistently and impartially.
- Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).

**What you bring**
- Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.
- Proven ability to build and manage a daily, weekly plan for the department and store.
- Exceptional communication skills and organizational skills
- Superior training and mentoring skills
- 3-5 years retail experience required.
- High energy, enthusiasm, and a drive to succeed.
- Basic computer skills required.

LI-YX1

**À propos de nous**

Chez Mark's/L’Équipeur, nous voulons que vous fassiez l’expérience d’une carrière extraordinaire en contribuant à faire de notre marque la première destination au Canada pour les vêtements et chaussures de travail et tout-aller. En tant que l’un des principaux détaillants de vêtements au Canada, et membre important de la famille d’entreprises Canadian Tire, Mark's/L’Équipeur se distingue par son engagement envers le confort, la qualité et le style. Mark's/L’Équipeur est un chef de file dans le développement d’articles novateurs et de qualité grâce à son assortiment de vêtements, de chaussures et d’accessoires de travail, y compris des marques maison dynamiques et exclusives. Joignez-vous à nous, il y a une place pour vous ici

**Notre engagement envers la diversité, l’inclusion et l’appartenance**

Nous nous engageons à favoriser un environnement où le sentiment d’appartenance est florissant et où la diversité, l’inclusion et l’équité font partie intégrante de tout ce que nous faisons. Nous croyons en la création d’une culture organisationnelle où les gens sont traités en tout temps avec dignité dans le respect de la religion, de la nationalité, du sexe, de la race, de l’âge, de la capacité perçue, de la langue parlée, de l’orientation sexuelle et de l’identité de chacun. Nous sommes unis dans notre objectif d’être ici pour contribuer à améliorer la vie au Canada.

**Accommodements