Customer Experience Lead
1 day ago
**About This Role** As a Customer Experience Lead you are the link between CAE customers in Europe, the Middle East and/or India and the technical support department. You ensure our customers are serviced by analyzing their needs and providing them the best solution possible. If you are both passionate about relationship management and aviation, this role will be a perfect fit. **The role we are offering you**: - Develop and secure, key long term relationships with decision makers in your customer portfolio. - Develop and drive action plans to amaze those decision makers customer experience. - Proactively escalate to get issue resolution on behalf your customers. - Be responsible and accountable for internal communication of customer priorities and the needs for all post-RFT items. - Be proactive and responsible to define portfolio’s priorities and delivery of an issue resolution plan that meets the Service Level Agreement - Lead governance presentations to accurately identify situations and related action plans. - Communicate with stakeholders during the management of a critical failure of a simulator (AOG). - Adapt well to an unpredictable/high pressure environment and be able to remain focused on priorities - General technical knowledge about flight simulator and aircraft, an asset. - Identify business opportunities for CAE and be a Promoter for CAE. - Actively participate in various continuous improvement activities. - Remain the focal point for your customers in all situations - Minimum of eight (8) years of experience in a customer interaction role, in the aviation domain - Bilingualism (French and English) - Knowledge of other languages and be culturally aware - Influence leadership skills and team spirit. - Strong ability to prepare oral and written communications - Results-oriented & Customer focused - Lead critical situations on behalf of your customer. - Ability to play an influential role - General technical knowledge about flight simulator and aircraft, an asset. - Experience working in an complex products environment. - Ability to travel, once or twice per year for a duration of approximately two weeks at a time. **CAE offers**: - Benefits: fully flexible for you to choose what is important - Retirement: Defined Benefits Retirement Plan & Group Registered Retirement Savings Plan (RRSP) - Financial Perks: Employee Stock Purchase Plan & numerous corporate discounts - Personal and Family Programs: Physical Wellness Plan & Supplementary Maternity Plan - Work-Life Balance: Flextime & California Fridays all year - Fun at work: social and community events all-year round Be part of the Vision Nothing great in the world has ever been accomplished without passion Come, share your passion__ LI-CG1 **Position Type** Regular CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted. **Equal Opportunity Employer**: CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.
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Customer Experience Lead
1 week ago
Saint-Laurent, Canada CAE Full time**About This Role** **The role we are offering you**: - Develop and secure, key long term relationships with decision makers in your customer portfolio. - Develop and drive action plans to amaze those decision makers customer experience. - Proactively escalate to get issue resolution on behalf your customers. - Be responsible and accountable for internal...
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Customer Experience Lead
1 week ago
Saint-Laurent, Canada CAE Full time**Role and Responsibilities** In the Customer Services organization, the Customer Experience Lead (CEL) establishes and maintains long-term relationship with CAE’s Defense & Security customers and regional partners worldwide. Through customer contact, the CEL identifies customer needs and business opportunities and works in collaboration with other...
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Customer Experience Representative
1 day ago
Saint-Laurent, Canada Crown Lift Trucks ULC Full timeWe are looking for a dedicated and enthusiastic Customer Experience Agent to join our growing team! Are you bilingual, with call centre experience, looking to make a difference in a dynamic team and interested in learning more about the material handling industry? If so, we would love to hear from you. As one of the world’s largest forklift...
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Customer Experience Professional I
2 weeks ago
Saint-Laurent, Canada Imperial Dade Full timeImperial Dade Canada, leading national distributor, has a job open in Montreal. The role of a Customer Experience Professional (CXP) is to deliver a smooth, connected and consistent customer experience. A customer experience professional is responsible for interacting with customers across all channels and platforms, and coordinating with internal...
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Customer Experience Representative
1 day ago
Saint-Laurent, Canada Trudell Healthcare Solutions Full time**Do you possess excellent bilingual communication skills and are able to foster strong customer relationships?** **Do you have an interest in the Healthcare industry and have a passion for helping people?** **Do you consider yourself to be very organized, detail oriented, and creative to think outside the box to resolve issues?** We at Trudell Healthcare...
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Customer Experience Partner- Ocean
3 days ago
Saint-Laurent, Canada Group Function Full timeOpportunity **Customer Experience Partner - Ocean** Montreal, QC **We Offer** Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At...
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Customer Experience Specialist
7 days ago
Saint-Laurent, Canada Carrier Enterprise Canada Full time**Position: Customer Experience Specialist** **Reporting to**: Customer Experience Manager **Location**: St Laurent, QC **Who We Are**: _At Carrier Enterprise Canada we’re passionate about peopleour team members, our customers, and our partners? Combining teamwork and collaboration with our industry leading Carrier, Bryant, and Payne brands we deliver...
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Customer Experience Lead
1 week ago
Saint-Hubert, Canada Scotiabank Full timeRequisition ID: 218488 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help...
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Customer Experience Specialist
1 week ago
Saint-Laurent, Canada Carrier Enterprise Canada Full time**Carrier Enterprise Canada: Order Management Specialist, Commercial** **Reporting to**: Saira Arshad, Customer Experience Manager **Location**: St Laurent, QC **Who We Are**: _At Carrier Enterprise Canada we’re passionate about peopleour team members, our customers, and our partners? Combining teamwork and collaboration with our industry leading...
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Customer Experience Associate
2 weeks ago
Saint-Laurent-de-l'Île-d'Orléans, Canada TD Securities Full timeCustomer Experience Associate Work Location: Saint-Laurent, Quebec, Canada Hours: 15 Line Of Business: Personal & Commercial Banking Pay Details: 22.50 $/$22.50 - 28,33 $/$28.33 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague...
