Facilities Manager

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Relationship Management

Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction

Compliance

Support compliance with Jones Lang LaSalle minimum audit and compliance standards in facility management, financial management and operational policies and procedures

Meet or exceed site Key Performance Indicators (KPI’s); monitor Service Level Agreements (SLA’s) monthly to identify potential challenges and plan corrective actions accordingly

Enforce all Company policies and training requirements regarding safe and efficient operations and work practices

Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations and Jones Lang LaSalle operations standards

Team Management

Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations

Administrative Function

Support work order management for in house staff and vendors as necessary.

**Support facility soft services as needed and directed such as**: meetings preparation, conference room reservations, food services, parking, vending, and badging

Organizational Services
- Support the communication of and compliance with customer Policies and Procedure as relevant to Facilities Management.
- Participate in various committee meetings as required.
- Provide relevant and compliant advice to facilities stakeholders.
- Assist in management of IFM projects for the site.
- Support the Facilities Manager in the operational requirements of site personnel moves
- Obtain quotes and coordinate contractors with account Sourcing team.
- Assist with the coordination of office space for new staff.
- Organize and carry out accommodation/ equipment changes.

Knowledge, Skills & Abilities

MINIMUM REQUIRED

PREFERRED

Education/training

Bachelor’s degree

Years of relevant experience

Minimum of two years of industry experience required either in the corporate environment, third party service provider or as a consultant

Skills and knowledge

Excellent customer, computer, managerial, verbal and written communication skills

Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives

Basic knowledge of building systems (mechanical and electrical systems).

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.