Settlement Specialist

**Company Overview**

**BHive** is Brampton’s premier start-up incubator helping international entrepreneurs establish or accelerate their business expansion into Canada and the North American market. BHive offering for international start-ups and MSME (Micro, Small and Medium Enterprises) entrepreneurs includes tools, resources, and space to establish - and quickly scale. BHive is supported by the City of Brampton and administered by the Toronto Business Development Centre (TBDC).

**Position Overview**

**About the Brampton NEXT Program**

The **Brampton NEXT Program** is a cornerstone initiative by BHive, aiming to bolster the entrepreneurial landscape of Brampton and the GTA. Participants through this program will be provided comprehensive training, mentorship, and resources to launch and grow successful businesses. The program focuses on practical skills, technology integration, financial acumen, and sustainable practices, all while providing robust support through multiple choices of business streams for participants' integration into the Canadian business ecosystem.

**Key Responsibilities**

Participant Supports:

- Develop and conduct individualized needs assessment for Entrepreneurs and their family members by developing a settlement plan to address housing, healthcare, education and language training requirements.

Settlement Services
- Facilitate connections and referrals to a variety of community services to support integration. These include:

- One-on one coaching, group educational sessions and workshops regarding settlement information and relevant services.
- Language workshops to help Participants upskill their language proficiency through one-on-one or group-based learning approaches.
- Job training programs which will include resume review, mock interviews, communication strategies with employers and access to a pool of employers.
- Facilitation of housing supports for entrepreneurs who are arriving or have arrived.

Settlement Partnerships:

- Partner with Experienced Settlement Organizations and Service Providers such as COSTI to leverage information related to key to settlement topics such as employment, credential recognition, healthcare, and finance.

Team Collaboration:

- Work with the Immigration Manager to track the arrival of Participants to Canada.
- Support the development of a portal of digital marketplace services to access settlement services and network of real estate agents.

**Reporting and Monitoring**
- Execute streamlined processes to report and track client support outcomes.
- Ensure program records and CRM systems are accurately maintained and kept up to date.
- Maintain processes to monitor goals and outcomes of the settlement services provided.
- Respond to ad hoc requests, set program quality and performance standards, conduct risk assessments, and implement mitigation strategies to address potential challenges with program implementation.
- Support the finance team with tracking and monitoring of the settlement program budget.
- Maintain accurate records of program activities, mentor and partner engagements, and participant progress.
- Assist in preparing reports, presentations, and documentation for clients and their dependents.

Pay: From $70,000.00 per year

**Benefits**:

- Dental care
- Paid time off

Schedule:

- Monday to Friday

**Experience**:

- Fair Housing regulations: 1 year (required)
- Customer service: 1 year (required)

Ability to Commute:

- Brampton, ON (required)

Ability to Relocate:

- Brampton, ON: Relocate before starting work (required)

Work Location: In person