Scheduling Coordinator

7 days ago

Hamilton, Canada Carecor Health Services Full time

Hamilton

**Job Description**:
Why Join Us
Our reputation of quality is enhanced by the dedication of our people and the relationships we build. We are committed to connecting employees with flexible and rewarding work. Our “exemplary standing” with Accreditation Canada is held to the highest regard and is a testament to the fact that we uphold the same hiring standards and patient care delivery as the facilities in which we serve.

Location
- Carecor Hamilton Office, with a hybrid remote work plan after about 10 weeks of training in our Toronto office.

Job Status
- Full-time, permanent

Hours of Work
- Scheduling Office business hours are 5:00am - 12:00am. Must be able to work rotating shifts - early mornings, weekends, weekdays (days and evenings), statutory holidays within these business hours.

**Responsibilities**:

- Scheduling healthcare providers, employees and Independent Contractors by matching the staffing requirements of Carecor’s clients.
- Contact healthcare providers, employees and Independent Contractors to determine availability.
- Match available healthcare providers, employees and Independent Contractors to facility client requests.
- Provide excellent customer service - first contact by phone, in person and electronically for Clients.
- Manages requests in a timely manner, based on priority, Up-sells and offers service to Clients
- Update Scheduling Software.
- Record and document all requests, schedules and communications into scheduling software program and on manual systems as required.
- Assist with payroll and invoicing issue investigations.
- Initiate Instant Pay requests for healthcare providers.
- Print daily reports as defined, forward and file as required.
- Promote Carecor’s staffing services to facilities and health care providers.
- Participate in special projects and meetings as assigned by the Supervisor.
- Staffing Office Meets target goals related to staffing productivity indicators; (inbound/outbound calls fill rates, offering staff out.
- Other duties as required.

About Us
For over 35 years, proudly helping healthcare workers take control of their career. Our “exemplary standing” with Accreditation Canada is held to the highest regard and is a testament to the fact that we upload the same hiring standards and patient care delivery as the facilities in which we serve.

“Carecor Health Services Ltd. is a subsidiary of Bayshore HealthCare, a leading provider of home and community health care services.”

Carecor is in accordance with provincial Accessibility regulations as well as Provincial Human Rights Code legislation.

We thank all applicants who apply. Only those selected for interview will be contacted.

Job Qualification

Minimum Qualifications
- Experience using scheduling software programs.
- Familiarity with health care settings and the staffing industry.
- Must be proficient in Word, Outlook, Excel, etc.
- Proven attention to detail within a fast-paced environment (accurate and fast typing is essential).
- Excellent customer service skills and a personable, outgoing, professional manner.
- Demonstrated, multi-tasking, taking initiative and problem-solving skills.
- Excellent written and verbal communication skills.
- Excellent judgment and discretion.
- Works well under pressure.
- Highly organized and efficient time management skills.
- Must be able to pass job related test.
- Excellent attendance record.

**Requirements**:

- Must be fully vaccinated for COVID-19
- Must be willing to undergo a criminal record check

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