Commercial Strategy and Category Manager

A home is the biggest investment most people make, and yet, it doesn't come with a manual. That's why we're building the only app homeowners need to effortlessly manage their homes — knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right. We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We're seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day. At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we'll build together. **Thumbtack by the Numbers** - Available nationwide in every U.S. county - Over 85 million projects started on Thumbtack - More than 11 million 5-star reviews and counting - Pros earn billions on our platform - 1000+ employees - $3.2 billion valuation (June, 2021) **About the Commercial Strategy & Category Management Team**: The Commercial Strategy & Category Management team, part of the Business Development group, drives Thumbtack's growth through new ventures, partnerships, and strategic product management. The Commercial Strategy team focuses on taking ideas from concept to launch, leading cross-functional initiatives to test, implement, and improve operational efficiency as the company scales. They own strategic programs that bridge multiple teams, addressing challenges critical to future growth. The Category Management team, meanwhile, drives growth by leveraging category expertise, identifying, and executing initiatives tailored to specific market segments, and working cross-functionally to optimize category-level performance across the company. **About the Role**: As a Commercial Strategy & Category Manager, you'll be the "super generalist" who drives impactful projects, initiatives, and programs across Thumbtack. You're a master problem solver who thrives in ambiguity, bringing structure and scalability to fast-growing projects. With strong influence and empathy, you'll collaborate with teams across Product, Marketing, GTM, Finance, Operations, and Support to achieve successful outcomes. In this role, you'll lead a major company-wide initiative launching in 2025; an exciting, visible opportunity that spans product and operations, setting you at the heart of Thumbtack's future growth. **Your Responsibilities**: - **Program Leadership**:Lead a key strategic and operational initiative launching in 2025, partnering with Product and Operations to ensure its success. - **Strategic Prioritization**: Identify and prioritize initiatives with the highest impact; stay agile and adjust as priorities shift. - **Category Growth**:Drive category-level growth by identifying opportunities, developing strategies, and operationalizing initiatives end-to-end. - **Cross-functional Collaboration**: Partner with teams across Product, Sales, Marketing, and Operations to enhance category experience and unlock growth. - **Market Expertise**: Quickly develop expertise in home services, including occupations, job types, values, and pricing to drive relevant change. - **Playbook Development**:Contribute to building and refining the playbook for Category Management operations at Thumbtack. - **Operational Excellence**:Own and improve strategic programs to drive revenue and growth, incubating new ideas and enabling process improvements across Thumbtack. **What you'll need**: - If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team._ - **Relevant Experience**: 3-5+ years in Management Consulting, Business Operations, GTM/Business Strategy, Business Development, Category Management, or similar roles. - **Leadership & Collaboration**: Proven ability to build relationships and lead cross-functional projects, influencing and aligning diverse teams. - **Analytical Skills**: Expertise in end-to-end analysis, including business case development and financial modeling. - **Ownership & Adaptability**: A hands-on approach to prioritize effectively, pivot quickly, and drive results with an ownership mindset. **Bonus points if you have**: - Experience working for a company offering services through an online Marketplace - Comfortable working in a highly entrepreneurial environment and building new processes from the ground up - Proficient in SQL, Dashboarding (Looker, Tableau) Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines. Learn more about our virtual-first working