Rv Outfitter

**Overview**

**Key Responsibilities**

**Sales**:

- Set and achieve progressive sales goals (volume and gross margins) to get new and repeat clients in ways that generate the income needed for a healthy department and/or Company.
- Effectively follow successful sales processes that ensure the customer has an excellent buying experience, including the timely completion of all paperwork
- Set and monitor progress toward sales goals in accordance with Company process
- Manage/prioritize work to achieve progress toward yearly, monthly, weekly and daily sales goals against key performance indicators
- Actively seek, identify, and obtain new prospects in ways that lead to increased sales

**Customer relationships**:

- Build and maintain positive customer relationships to strengthen customer loyalty and Company reputation.
- Successfully maintain and enhance ongoing customer relationships per Company process through timely follow-up communications that lead to repeat business, including potential and existing customers
- Promote teamwork by proactively supporting and working with other employees, departments and/or locations to give the customer a seamless experience

**Professional development-**Continually improve personal selling capabilities in order to respond to customer needs in a more effective manner.
- Develop and maintain a high level of product, market and industry knowledge

**Other duties as required**

**Behavioural Indicators**
- Integrity - makes decisions aligned with ArrKann’s values, even if it’s the more difficult option
- Behavioural indicators:

- Will speak up if uncomfortable with a decision
- Hospitality -engages guests and colleagues with a friendly demeanor.
- Behavioural indicator:

- Can be observed following the 6 foot rule
- Reliable - can be counted on to show up and do a good job.
- Behavioural indicator:

- Consistently is on time for shifts
- Produces good work
- Team player - works as part of a team and is always willing to recognize others for their contributions.
- Behavioural indicator:

- Aid co-workers with tasks, often without being asked
- Achiever -motivated to set and achieve goals and feels a strong sense of satisfaction in a job well done.
- Behavioural indicator:

- Utilizes priorities
- Actively seeks to benchmark their performance
- Job Target Profiles:

- Promoter - casual, uninhibited, and persuasive extravert with a tendency for informality
- Persuader - risk-taking, socially poised and motivating team builder
- Maverick - innovative “outside the box” thinker, who is undaunted by failure

**Job Requirements**
- High school diploma
- Eligible for Alberta Motor Vehicle Industry Council (AMVIC) licensing
- Previous customer service or sales experience an asset
- Goal oriented and achievement driven
- Strong verbal and written communication skills
- Able to work independently and as part of a team
- Moderate computer knowledge and experience

**Physical Demands**

This position requires physical demands including walking, sitting, standing, and climbing stairs.