Student Services

_**About Us**_
- Le Cordon Bleu combines innovation and creativity with tradition through certificates, diplomas, and bachelor's and master's degrees, including an online degree in gastronomic tourism. Over the last century, Le Cordon Bleu has seen revolutionizing change as we have evolved from a Parisian cooking school to an international network of culinary arts and hospitality institutes. Our philosophy of achieving excellence through constant practice and refinement remains the same, even as we grow to meet the needs of the contemporary culinary and hospitality industries._
- While our focus at Le Cordon Bleu is higher education, we have taken a particular interest in the public realm. We offer many fine restaurants and numerous bakeries and coffee shops under the Le Cordon Bleu trademark. In addition, we have expanded our activities to include various educational media such as culinary publications, instructional videos, TV series, cooking equipment, and more. Our privileged partnership and articulation agreements with various governments, universities, and culinary associations have allowed us to promote French Art de Vivre worldwide._

**Position Summary**:
Reporting to the Admission & Recruitment Manager, the Student Services Coordinator is responsible for student experience while studying at Le Cordon Bleu Ottawa campus. The coordinator will participate in the coordination and presentation of orientation day. Once the student is on-site, the coordinator will support student queries and boutique sales to enhance their experience with Le Cordon Bleu. The coordinator will support the chef instructors by assisting with student correspondence, attendance letters, processing transcripts and parchments, and supporting student graduation. This role is also responsible for the operations of the Le Cordon Bleu Ottawa boutique, where students can purchase additional uniforms, small tools, and other LCB products.

This position requires superior organization skills, exceptional attention to detail, and excellent customer service skills. Must have proficiency in spoken and written English for this position; fluency in French or any other language is an asset.

**Duties**:
**Student Services**
- Prepare the budget for student kits, boutique, and short courses.
- Process purchase orders related to these items.
- Manage inventory and storage.
- Conduct sales for students and visitors at the boutique store.
- Maintain sales records and prepare monthly sales reviews for the finance department.
- Organize and coordinate student activities including orientation, graduation, short courses, and off-campus activities.
- Assist in the preparation, reception, execution, and completion of these activities.
- Respond to day-to-day student inquiries about the school.
- Provide solutions or escalate issues to the appropriate departments.
- Arrange student volunteers for short courses, restaurant activities, and other school events.
- Receive and post job opportunities for current students and alumni.
- Organize and attend student representative group meetings.
- Submit detailed reports to all relevant departments.
- Manage the student lost and found system.
- Provide solutions for lost items and assist students as needed.
- Manage the lending and returning of library materials and maintain accurate records.

**Academics**
- Collaborate with the IT and Chef teams to prepare and publish class schedules for each term.
- Respond to and manage schedule change requests during the term.
- Work with the IT and Chef teams to organize student groups and upload academic content to the Engage platform each term.
- Prepare parchment orders for each term’s graduation.
- Handle reissue requests for former students and manage voided parchments.
- Prepare transcript information according to STEP requirements.
- Organize the HACCP test for each term.
- Monitor student submissions of certification.

**Experiences and Qualifications**:

- Proficiency in spoken and written English for this position; fluency in French or any other language is an asset.
- A minimum of 3-5 years relevant work experience in Student Services or Administration preferred.
- A Bachelor’s degree in a relevant field or equivalent education and work experience is required.
- Previous experience with cash and credit card handling an asset.
- Full working knowledge of standard Microsoft Office programs required
- Knowledge of Microsoft Navision is an asset.

**Personal Abilities/Skills**:

- A highly organized individual able to take the initiative when needed.
- Excellent attention to detail.
- Experience in a multi-cultural and diverse environment.
- Excellent communication skills, both written and verbal.
- Tact, diplomacy, and confidentiality
- Commitment to quality, high standards, and service excellence, the incumbent should be driven by the desire to identify, prioritize and maintain standards to meet internal and external demands.
- Flexible approach to task comple