Help Desk Support Specialist
5 days ago
Significance is a woman-owned consulting firm serving the federal government. We are known for building trusted relationships within our teams and with our clients and hiring the highest-level experts who implement innovative solutions. We also like to have fun Our focus on culture has contributed to Significance being named a Washington Business Journal Best Place to Work each of the last six years.
**Required Skills**:
- Bachelor’s degree in information technology, Computer Science, or a related field.
- 4-6 years of experience in IT service desk or technical support roles.
- Proficiency in troubleshooting and resolving issues related to user access, system performance, software, and hardware.
- Familiarity with ITIL-based service management processes and tools (e.g., Remedy, ServiceNow).
- Ability to document, track, and resolve incidents in accordance with service level agreements (SLAs).
- Strong communication and customer service skills with the ability to explain technical issues to non-technical users.
- Active DoD Secret Clearance
**Desired Skills**:
- Experience supporting Department of Defense (DoD) systems or working in a secure federal environment.
- Familiarity with GCSS-MC or other Oracle-based ERP systems.
- Understanding of audit compliance requirements and documentation standards.
- Experience supporting Tier 1 and Tier 2 operations in a 24/7/365 environment.
- Knowledge of Active Directory, user provisioning, and account management.
- Exposure to interface troubleshooting and data integrity support.
At Significance, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.
We carefully consider a wide range of factors when determining compensation, including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for a comprehensive and generous benefits package.
We are an E-Verify Employer
LI-MH1
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