Community Service Educator

The Community Service Educator (CSE) will annually coordinate and deliver educational sessions to help newcomer and refugee clients better understand key systems and services, strengthen their sense of belonging, Diversity understandings, and navigate mental health and wellness resources, family and community life in Canada.

The Canada Connects Program provides specific program delivery through volunteer recruitment, matching, follow-ups, volunteer training, special events, special initiatives and administrative support. Promoting the Canada Connects Program in the community to recruit volunteers to act as hosts and raise public awareness about the program and the needs of newcomers.

**Primary Duties and Responsibilities include, but are not limited to**:

- Develop, enhance, customize, and deliver material to increase public and professional awareness on diversity
- sense of belonging, mental health and wellness.
- Provide training and educational workshops on topics of trauma, resilience, self-care, compassion fatigue, sense of belonging and any relevant topics to assist in the successful integration into the newcomer life in Canada
- Establish strong collaborations and partnerships with various stakeholders, including leaders of ethnocultural communities
- Facilitate Health and Wellness sessions to frontline staff, volunteers and directly with clients to deepen their understanding of key challenges clients encounter in areas such as healthcare, mental health, legal access, and family adaptation
- Engage service providers (including staff, settlement sector, and community) and volunteers with trauma-informed approaches to service delivery.
- Recruit, train, monitor, and provide ongoing support to community volunteers
- Ability to plan, implement activities and assess needs for complex multi-barrier clients
- Coordinate appropriate group activities and conduct various administration tasks based on client needs
- Coordinate program annual events and activities for clients and volunteers
- Conduct regular intakes and needs assessments with newcomers
- Maintain up-to-date and relevant community resources/support systems for volunteers (update as necessary on program blog, newsletter, and through personal contact with volunteers)
- Submit a program report and evaluation on a quarterly and annual basis - Maintain accurate client files in the database.
- Facilitate and supervise volunteer matches with newcomers
- Market the Canada Connects program to the community
- Maintain complete records of volunteer and client information and program activities
- Work effectively on the Canada Connects Team and deliver the program through a variety of platforms.

**Qualifications**:

- Post-secondary degree/diploma in Social Work, Psychology, Community Health, Community Development and professional expertise
- A strong proficiency in facilitating individuals and groups - workshop planning and delivery for wellness and trauma-informed care.
- Familiarity with and competency in completing IRCC reports
- Ability to relate and communicate effectively within a multicultural and multidisciplinary client and staff setting.
- Knowledge of and competency in cultural diversity, trauma-informed practices and special issues in working with refugees
- Ability to work a flexible schedule that includes occasional evenings to accommodate clients and participants
- Ability to communicate in a second language is considered an asset
- Ability to plan, organize, implement, and evaluate activities
- Ability to work positively with challenges
- Knowledge of Calgary community, stakeholders, and resources considered an asset
- Must have a valid driver’s license and own reliable transportation
- Must be legally eligible to work in Canada
- Must have a valid Criminal Record Check report with Vulnerable Sector Search

**To Apply**:
**Note**: Resumes will be reviewed as submitted, and interviews scheduled as appropriate.

CCIS thanks all applicants; however, only those selected to compete further for this position will be contacted.

**Additional Information**

**CCIS - Who We Are**

**CCIS**(Calgary Catholic Immigration Society) is a nonprofit organization that provides settlement and integration services to all immigrants and refugees in Southern Alberta. Since our inception in 1981, we have been a community leader with solid experience in the design and delivery of comprehensive services for our newest neighbours. We deliver these services through a dynamic, multi-cultural, multi-denominational and multi-disciplinary team of professionals who collectively speak over 80 languages.

From airport reception to a first job interview, CCIS’s programs and services have been designed to assist immigrants and refugees through all phases of the settlement and integration process. CCIS is committed to welcoming and serving newcomers of all races, ethnic and national origins, cultural backgrounds and religions, sexual orientations and gender identities and e