Director - Communication Surveillance Technology

**What is the opportunity?**

Shape the future of financial compliance technology at one of the world's leading capital markets firms. RBC Capital Markets is seeking an exceptional Technology Lead for Communication Surveillance Platform to join our Global Communication Surveillance Technology team in Toronto. This is a rare opportunity to drive the technological vision and architecture for enterprise-wide surveillance capabilities that protect our firm, clients, and the integrity of global markets. You'll lead the evolution of sophisticated systems that process millions of communications daily, harnessing cutting-edge AI/ML innovations to set new standards in regulatory compliance and risk detection.

**What will you do?**
- **Define and execute the technology vision** - Provide strategic leadership for the communication surveillance platform, establishing a multi-year technology roadmap and architectural vision that drives innovation through AI/ML models, Large Language Models (LLMs), and emerging technologies like natural language processing, sentiment analysis, and behavioral analytics to enhance detection capabilities and operational efficiency
- **Design enterprise-grade surveillance** architecture - Architect and maintain robust, scalable solutions capable of ingesting, processing, and analyzing millions of daily communications with high availability and low latency, while establishing architectural standards, design patterns, and technical governance frameworks across the surveillance technology stack
- **Lead and develop high-performing technical teams** - Build, mentor, and inspire a team of engineers, architects, and technical specialists, fostering a culture of innovation and continuous improvement while managing resource allocation, capacity planning, and talent development initiatives in partnership with HR and recruiting
- **Drive strategic stakeholder partnerships** - Serve as the primary technology partner to Surveillance Business, Compliance, Legal, and Risk functions, translating complex technical concepts into business value for executive stakeholders and representing surveillance technology in enterprise forums and steering committees
- **Manage vendor platform ecosystems** - Oversee the configuration, optimization, and enhancement of surveillance platforms (Smarsh, Behavox, Shield, Proofpoint, Bvault), driving platform upgrades, feature releases, and integration enhancements while ensuring multi-jurisdictional regulatory compliance
- **Collaborate on enterprise technology initiatives** - Partner with senior technology leaders across RBC on enterprise architecture, data strategy, and infrastructure initiatives, ensuring alignment with bank-wide technology standards and strategic objectives
- **Optimize vendor relationships and technology investments** - Manage strategic relationships with technology vendors and service providers, ensuring optimal platform performance, value delivery, and continuous innovation in surveillance capabilities

**What do you need to succeed?**

**Must have**:

- **Extensive financial services technology leadership** - 10+ years of technology experience in financial services with at least 5 years leading communication surveillance or compliance technology teams, including a proven track record of designing and delivering enterprise-scale systems processing millions of daily transactions with high reliability and performance
- **Deep surveillance platform expertise -** Hands-on experience architecting and managing enterprise communication surveillance platforms such as Smarsh, Behavox, Shield, Proofpoint, or Bvault, with the ability to optimize configurations and drive platform innovation across multi-jurisdictional regulatory environments
- **Advanced AI/ML and LLM capabilities** - Demonstrated expertise implementing machine learning solutions for text analytics, natural language processing, anomaly detection, and pattern recognition, with strategic vision for integrating Large Language Models and generative AI capabilities into enterprise surveillance systems
- **Enterprise architecture and integration mastery** - Strong solution architecture experience integrating complex, heterogeneous systems across multiple platforms, protocols, and data formats, with proficiency in modern technology stacks including cloud platforms (AWS, Azure), microservices, APIs, event-driven systems, and data engineering technologies
- **Data quality and governance excellence** - Deep understanding of data quality management frameworks including data lineage, validation, reconciliation, and monitoring across multi-layered architectures, ensuring accuracy and consistency in surveillance operations
- **Regulatory and domain knowledge** - Strong understanding of regulatory requirements for communication surveillance in capital markets (FINRA 3110, MiFID II, MAR, IIROC), communication channels, protocols, and surveillance detection methodologies including lexicon-based detection, behavior