T3 Digital Support Analyst

5 days ago

Mississauga, Canada Compass Group Full time

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward **Why work with Compass Digital?**We are a member of Compass Group North America the leading foodservice and support services company. We create remarkable customer experiences through the innovative design and development of technology products and services. Compass Digital began as an innovation startup and the team has since rapidly grown and now supports technology and innovation across all of North America. Compass digital is comprised of user experience designers, developers, data scientists, project managers, business analysts, marketers and technology implementation managers, all of whom look at the world from a human perspective to rethink what's possible in the areas of technology innovation and consumer engagement within the foodservice and hospitality industries. Join us. **Job Summary**: **Role**: Primarily Remote, with possibility of site travel (25%) Now, if you were to come on board as our **Digital Care Support Analyst**, we’d ask you to do the following for us: - Login to chat queue at the start of shift and review all tickets daily. - Communicate with requesters, add notes to tickets, and meet quality guidelines. - Perform detailed troubleshooting and identify ticket types (e.g., Network, Guest). - Update and document open support tickets with clear instructions and actions. - Provide periodic updates to Tier 2's, 3's, and managers, escalating issues as needed. - Attend operations meetings, adhere to schedule, complete timesheets, and meet KPIs. - Follow up on vendor support tickets, identify trends, and create action items for SLA compliance. - Participate in daily standup and "Office Space" calls, offering updates and support as required. Think you have what it takes to be our **Digital Care Support Analyst**? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role: - Communicate openly and respectfully with teammates, clients and customers - Reliable and accountable - adhere to a consistent work schedule - Accept ownership over your quality of work and take initiative to keep moving - Good problem solving skills and clearly explaining solutions - Thrive in a face paced, high volume environment - Strong communication skills - interpersonal and written with keen attention to detail - Basic Microsoft Office skills - Bachelor’s degree preferred but not required or equivalent experience - 2-4 years customer centric industry, preferably with customer service experience - 1 year support experience in CDL mobile apps (Boost, Thrive, Eatify, InstaEat) strongly preferred

  • Application Support Analyst

    3 weeks ago

    Mississauga, Canada Compass Digital Full time

    Now, if you were to come on board as one of our Support Analyst L2, we’d ask you to do the following for us: Responsibilities Incident Identification: Monitor various sources for potential major incidents, such as system alerts, customer reports, and internal notifications. Incident Triage: Quickly assess and prioritize incidents based on their severity,...

  • Application Support Analyst

    2 weeks ago

    Mississauga, Ontario, Canada Compass Digital Full time

    Now, if you were to come on board as one of our Support Analyst L2, we'd ask you to do the following for us:Incident Identification: Monitor various sources for potential major incidents, such as system alerts, customer reports, and internal notifications.Incident Triage: Quickly assess and prioritize incidents based on their severity, potential impact, and...

  • Incident Response

    3 weeks ago

    Mississauga, Canada Compass Digital Full time

    A technology services company in Peel Region seeks a Support Analyst L2 to monitor for major incidents and coordinate resolution efforts. This critical role requires strong analytical, problem-solving, and communication skills, with hands-on experience in tech support or Dev/QA roles preferred. Familiarity with incident management tools like Pagerduty and...

  • Digital Marketing Analyst

    2 weeks ago

    Mississauga, Canada Chatters Limited Partnerships Full time

    **About Us**: At Chatters, we’re not just a company — we’re a community. We’re passionate about hair and beauty and focused on creating a space where creativity, collaboration, and innovation thrive. Our team is made up of diverse individuals who bring unique skills and perspectives, and we’re looking for someone who is excited to contribute to our...

  • Senior Digital Systems Analyst

    2 days ago

    Mississauga, Canada McKesson Full time

    US Oncology – Technology Transformation Organization is seeking a highly skilled Digital Systems Analyst to join our dynamic team within the USON Technology Team. The Digital Systems Analyst will design, develop, and orchestrate workflow automations and AI-enabled solutions to streamline Healthcare Revenue Cycle Management (RCM) operations. This role...

  • Pega Business Analyst

    3 weeks ago

    Mississauga, Canada Infosys Limited Digital Full time

    Job details Mississauga, Ontario, Canada Domain: Consulting | Interest Group: Infosys Limited | Skills: Technology | BPMI - Others | Pega | Company: ITL Canada | Requisition ID: 142166BR Job description Infosys is seeking a meticulous and strategic Business Analyst to join our team. You will be an expert contributing to distinct phases of the consulting...

  • Junior Digital Analyst

    5 days ago

    Mississauga, Ontario, Canada Capgemini Full time

    MississaugaJunior Digital AnalystChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations...

  • Support Analyst II

    1 week ago

    Mississauga, Ontario, Canada Compass Group Full time

    You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees.You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote...

  • Support Analyst II

    1 week ago

    Mississauga, Ontario, Canada Compass Group Full time

    You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees.You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote...

  • Senior Digital Systems Analyst

    21 hours ago

    Mississauga, Ontario, Canada McKesson Full time US$89,700 - US$149,500

    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.What you do at McKesson matters. We foster a...