Service Manager

**Job Overview**: As a **_Service Manager_** at Flaman Group of Companies, you will be at the forefront of ensuring the seamless operation of our service department. You’ll play a pivotal role in overseeing a team of service technicians, managing service requests, and enhancing overall customer experience. If you’re a dynamic leader with a passion for optimizing service delivery, we want you on our team. **Key Responsibilities**: - ** Team Leadership**: - Lead and mentor the service team, providing guidance, training, and support to foster a collaborative and high-performing environment. - ** Process Optimization**: - Develop and implement effective service policies and procedures to maximize operational efficiency and customer satisfaction. - ** Cross-Functional Collaboration**: - Collaborate with other departments to ensure smooth integration of services and contribute to the overall success of the company. - ** Customer Issue Resolution**: - Handle escalated customer issues with professionalism and efficiency, providing timely and effective resolutions. - ** Client Relationship Management**: - Build and maintain strong relationships with clients, addressing their needs and concerns to ensure a positive customer experience. - ** Preventative Maintenance**: - Develop and maintain a preventative maintenance program for equipment and machinery, ensuring longevity and optimal performance. **Desired Qualifications & Traits**: - Minimum 2 years’ experience in a management role. - Experience diagnosing electrical/mechanical issues. - Strong leadership and interpersonal skills to effectively lead and motivate a team. - Experience with equipment maintenance, and welding/fabrication. - Strong analytical and problem-solving skills. - Exceptional communication skills, both verbal and written, to interact effectively with internal teams and external clients. s **Company Overview**: We are more than just a company; we are a close-knit "Extended Family" and our culture thrives on support, team dynamics, autonomy, and social interaction, and creating a foundation for our collective success. **_ Our Noble Cause: _**_People together, doing what’s right, making a difference._** Flaman is a group of individuals working together with the guidance of our 3 values: _Customer Responsibility_, _Achievement of Goals_, and _Making Things Better_. - ** Customer Responsibility**: We each have a responsibility to every customer, internally and externally, and we believe the best way for us to ensure continued success is to create the best experience for and relationship with them. - ** Achievement of Goals**: To empower every team member in contributing to Flaman's company goals, comprehensive training programs and ongoing support are provided, emphasizing skill development, mentorship, performance feedback, and open communication channels. - ** Making Things Better**: Flaman believes in making things better for our team, our communities, and our business. We take pride in the fact that we are a business that believes in giving back. We are always looking for worthy causes/people and take pride in the charitable donations of time and money we provide. **Benefits & Perks**: Are you ready to embark on a fulfilling career journey? Join our dynamic team and make a significant impact on maintaining our seamless operations. Here are some of the benefits and perks of being part of the Flaman team: - ** Compensation**: - Individually structured compensation recognizing and appreciating your commitment and efforts. - ** Opportunities for Growth**: - Take advantage of professional development opportunities and a clear career advancement path, empowering you to reach your full potential. - ** Comprehensive Benefits**: - Enjoy peace of mind with life insurance and short/long-term disability income insurance, providing financial security in unexpected circumstances. - Prioritize your health with our group extended medical, dental, and vision insurance plans. - ** Financial Planning**: - Secure your future with our group pension plan, complemented by employer matching savings contributions, ensuring your retirement is well-planned. - ** Support & Assistance**: - Gain access to our Family Assistance Program, offering counseling and various other forms of assistance, underscoring our commitment to your overall wellness and mental-health. **How to Apply**: Join our team where your efforts are valued, and your growth is nurtured. Be a part of an organization that cares about your success, both professionally, and personally.