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Customer Experience Assistant

3 weeks ago

Okotoks, Canada Town of Okotoks Full time

**Opportunity Highlight**:
Closing Date**:November 11, 2024**Position Type**:Non Permanent **Compensation**:$20.67 - $23.97 per hour **Work Location**:On-site**

We have an exciting opportunity for a highly motivated Customer Experience Assistant to join the Customer Experience team within the Parks & Recreation division. This position reports to the Customer Experience Team Leader and is responsible for:

- Providing information and guidance on services and/or programs offered by the Town; Process and/or direct customer enquiries to appropriate business centre;
- Receiving payment for Town services, programs and/or bookings;
- Daily cash handling and receipting according to approved Town practices;
- Sharing customer insights to help contribute to the improvement of services, programs and process.

**Opportunity Details**:

Job Posting ID
2324NP
Hours of Work
Up to 40 hours per week
Number of Openings
2
Standby Rotation Required
No
Driver's Abstract Required
No
Police Record Check Required
No

**What we offer**:

- Career development
- Competitive wages
- Flexible work schedule

**What you Bring**:
A combination of education and experience that would provide the required knowledge, skills and abilities to qualify. A typical way to qualify is equivalency to completion of a high school diploma or working towards it, plus:

- Less than 1 year directly/indirectly related work experience representing continuous learning;
- Excellent customer service skills;
- The ability to multi-task and prioritize workload while dealing with frequent interruptions;
- Good oral and written communication skills;
- Experience with recreation software and a broad knowledge of community resources and services are considered assets.

**Equity, Diversity and Inclusion (EDI)**:
**How to apply**:
**Accommodations**:

- We will provide an accessible experience for applicants. We are committed to providing an inclusive and barrier-free work environment, beginning with the recruitment process.
- If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process, please contact us through our online contact form.
- All information received in relation to accommodation will be kept confidential.
- Last Updated: _October 30, 2024_