Bilingual National Education Consultant

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

**The opportunity
**As a National Education Consultant, you will be responsible for managing the plan sponsor relationship and owning the communication strategy and education initiatives for their savings and retirement program.

This includes but is not limited to managing education for plan changes, financial wellness campaigns, and various other communication for our large / jumbo clients. You may also be called upon to support the presale process (RFPs and shortlists).

**Responsibilities**
- Relationship management: Primary contact for the client when it comes to the member experience and member communications.
- Consulting: Develop a strategy and recommend communications to drive engagement and participation by (1) listening to the client and understanding their objectives (2) analyzing the member behavior and (3) bringing insight from experience and best practices.
- Communications: Draft communications and create presentations to help clients meet their fiduciary responsibilities as well as their wellness objectives.
- Project management: Oversee and execute on the plan and timeline, ensuring all tasks are completed on time and actively managing client expectations and pivoting as issues arise

**How will you create impact?**

As part of Client Relations, this role is part of the service team working with our largest clients in Canada Retirement. The level of support we offer when it comes to consulting on member engagement and creating custom communication is a Manulife differentiator and integral to winning new business as well as retaining clients.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What we are looking for**
- Superior relationship management skills with a focus on service excellence and the proven ability to influence and win over trust and confidence
- Outstanding verbal and written communication skills
- Strong presenter with proven ability to deliver high impact presentations (shortlist presentation or presenting education strategy at pension committee meetings)
- Superior planning and project management skills with a proven ability to negotiate, pivot and problem solve, and execute with tight timeframes
- Understanding of group retirement products and retirement savings / investment tools, pension industry in Canada a plus, and/or willingness to learn and to complete RPA designation

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer