Engagement Operations Support

**Engagement Operations Support**

Department:
Engagement Operations

Job Category:
Salary

Reports To:
Manager, Engagement Operations

Position Type:
Full-time

Direct Reports:
Manager, Engagement Operations

Shift:
N/A

Indirect Reports:

- Senior Director Strategy, Impact & Engagement_

**Location**:
Main building, Donation Centre

**About Us**

The Calgary Drop-In and Rehab Centre (“the DI”) is a low-barrier, housing-focused shelter that serves some of the city’s most vulnerable people. At the DI, we focus on providing a person’s basic needs, while doing everything possible to find them a permanent, safe home that meets their individual needs. There is no greater contribution you can make to another person’s path of recovery and wellness than an ongoing, consistent, positive relationship of respect and kindness. The DI works within the core values of housing first, trauma-informed care, and harm reduction to support staff and guests.

**Position **Summary**

Reporting to the Manager, Engagement Operations, the Operations Support staff will support the execution of strategy ensuring that the agency is supported in delivery critical operations. You will be part of the Strategy, Impact & Engagement pillar, which oversees the kitchen, Clothing Room, loading dock, Donation Centre, delivery of food and program items between buildings and supports client programming as needed. Ongoing evaluation for continuous improvement and demonstrated impact is a key to success.

**Time **Commitment**

40 hours per rotation with 5 days on and 2 days off, however there will be requirements to be available and flexible from time to time outside normal business hours as the need arises. Schedule may be altered at the discretion of management.

**Job **Duties and Responsibilities**
- Daily support of the clothing program, loading dock, kitchen, and supply deliveries as well as volunteer support
- Ensuring PPE levels and protocols are always met
- Transporting, loading, and unloading goods between DI programs as well as completing community pickups and drop offs
- Follow communications templates and procedures when working with community partners
- Foster a culture of community engagement throughout the DI and within community, to ensure stewarding positive relationships and problem-solving for the best possible, mutually beneficial outcomes
- Occasional training responsibilities

**Required Competencies and Qualifications**
- Experience in community engagement and relationship management in human services is considered an asset
- Able to work collaboratively in a small, hands-on work environment
- Energetic and self-directed, with effective time management and organizational skills, including the ability to deal with multiple priorities at the same time
- Well-developed interpersonal, conflict resolution and negotiating skills
- Valid driver’s license with a clean driver’s abstract is an asset (must be at least 25 years of age for insurance purposes)
- Ability to lift at least 50 lbs.
- Ability to perform physically intensive work (pulling, pushing, lifting) for extended periods of time
- Well-developed communication skills, both oral and
- Proficient in Office365 and Microsoft Office Suite 2016
- Demonstrate essential desktop troubleshooting skills
- Eager to learn new systems and adopt improved best practices
- Must demonstrate initiative and work autonomously

**Working **Conditions**

Front-line staff are exposed to emotionally disturbing events, such as: medical distress, threatened/actual serious injury, violence, abuse, and death; where clients may be experiencing fear, terror, hopelessness, rage, self-harm, and conflict. It is understood and accepted that you will be working in emotionally charged and/or high-stress situations, which may include emergency response where resiliency and stress tolerance and the ability to maintain composure, remain calm and focused is imperative. Exposure to bodily fluids may also occur.

**Why the **DI?**

The DI aims to be an “Employer of Choice” and affords each employee an opportunity to help make a real difference in our community, and more importantly in the lives of those who rely on our services. We take great care in hiring the right people who fit, and who share our outlook on the value of people. We believe in living our values in every word we speak and in every action we take, and we want people who share this commitment.

**Our** Culture**

Our values form the cornerstone of our culture:
RESPECT: Our actions honour the rights, differences, and dignity of others

COMMUNITY: Through collaborative partnerships, we work together as a team, building inclusive communities

KINDNESS: We accept each person’s uniqueness with compassion and empathy

WELLNESS: We promote, provide and support holistic wellbeing

ACCOUNTABILITY: We operate with transparency and integrity in both our relationships and our commitments.

**What we Offer**

Staff at the DI enjoy competit