Store Manager

**About BonLook**

BonLook offers an innovative sales experience and stylish products with high quality. Since its inception, the company's goal has been to make prescription eyewear accessible and a must-have fashion accessory with unparalleled value. Initially launched online, the company has 35 stores in Canada and over 350 employees. Today, BonLook defines itself as the ultimate destination for a wardrobe of trendy frames, designed and created in Montreal.

Why BonLook ?
- Participate in the success of a canadian company founded by entrepreneurs who saw the potential to develop an entire industry.
- Evolve in a company whose products are conceived and designed in Montreal in a head office located in the heart of the Saint-Henri district on the banks of the Lachine Canal.
- Work in a company whose organizational values are applied daily: joy, excellence, innovation and transparency.
- Participate in a culture of diversity and inclusion in all areas of the company.
- Develop professionally by having access to training on optics via our internal platform and the coaching of our optician trainers.
- Access to a competitive total compensation package and a generous employee discount for you, your family and your friends.

Position

The Store Manager is responsible for all aspects of the retail store operations, including strategy and the development of their people. They are accountable for ensuring that all areas of the retail business are fulfilled and creating a lasting customer experience for our guests. The store manager develops capabilities within the team to drive strategy and achieve results for the business through our core values of excellence, innovation, joy, and transparency.

**Responsibilities**:

- Develop people through our core values
- Hold the team accountable for results and have crucial conversations when needed
- Develop a strategy to build a strong bench of talent and leaders
- Recruit and hire people who are aligned with our culture and brand vision
- Develop strategies and in-store initiatives to meet business objectives
- Manage team performance with ongoing coaching
- Provide timely feedback on sales plans and key performance indicators
- Produce results that meet or exceed company goals and maximize store profitability
- Manage the store schedule in a way that supports business trends (labor management)
- Be responsible for the quarterly and yearly strategies and operations
- Work in collaboration and maintain a strong working relationship with our optician to optimize the customer experience
- Represent the BonLook brand: reflect company values and brand image at all time
- Know and understand the corporate story/vision and be able to inspire the team
- Manage inventory
- Ensure store visuals are up to date and following company standards
- Motivate and keep team engagement high

**Qualifications**:

- 3 to 5 years of managerial experience, preferably in retail
- High school diploma or certificate in Business Administration or related field or equivalent experience
- Knowledge of Human Resources: recruitment, training and performance management
- Excellent communication skills and active listening
- Excellent customer service skills
- Excellent time management and organizational skills
- Focused on problem solving and solution
- Ability to interpret sales targets into action plans
- Confidence in being able to coach and inspire team
- Ability to prioritize in a fast-paced, ever-changing work environment
- Availabilities days, evenings and weekends
- Bilingualism is a major asset (French and English)

Work conditions
- Permanent full-time and permanent part-time position
- Must be available days, evenings and weekends
- Group insurance, including medical and dental insurance, and VRSP available to all full-time employees
- Retail employees receive one complimentary pair of glasses, and corporate discount on glasses for future purchase and for their family and friends.
- We offer a full training to help you make the best choices for our customers

À propos de BonLook

BonLook offre une expérience de vente novatrice et des produits qui ont du style, avec une qualité exceptionnelle. Depuis ses débuts, l’entreprise a pour objectif de rendre la lunette de prescription accessible afin d’en faire un accessoire mode incontournable au rapport qualité-prix sans égal. Initialement lancée en ligne, l’entreprise compte 35 points de vente au Canada et plus de 350 employés. Aujourd’hui, BonLook se définit comme étant l’ultime destination pour une garde-robe de montures tendance, pensées et dessinées à Montréal.

Pourquoi BonLook?
- Participer au succès d'une entreprise d’ici fondée par des entrepreneurs qui ont vu le potentiel de faire évoluer toute une industrie.
- Évoluer dans une compagnie dont les produits sont conçus et dessinés à Montréal dans un siège social situé au cœur du quartier Saint-Henri aux abords du Canal Lachine.
- Travailler dans une entr