Member Services Representative

Location
- Health + Fitness Centre, 535 Hornby Street, Vancouver
- Posting Period
- August 14, 2025 - August 22, 2025
Job DescriptionThe Member Services Representative the first point of contact for the YWCA Health and Fitness Centre and a hub in the facility. If you have excellent customer service skills and thrive in a dynamic environment, if you are passionate about health and fitness are supportive and a team player, we are interested in you.

**What you’ll be doing**:

- Give tours of the facility and register new members and guests
- Take payment for pro shop items and personal training sessions
- Provide excellent member care and promote all customer retention initiatives
- Promote and register members for land and aquatic programs, classes and events
- Handle member concerns/complaints
- Help maintain a safe environment in the facility including monitoring check-ins
- Part of the first response team, responding to emergencies and first aids in the building
- Train on and be proficient in our membership software (Club Automation)
- Work with the Finance Team to ensure all EFT payments are ready for transaction deadlines. Follow-up with any outstanding payments ensuring all types of billing information on members’ files are current. Problem-solve any cash-out issues.
- As part of the membership team, ensure all members are in good standing
- Opening and/or closing duties as scheduled
- Other duties as required

**What you’ll need**:

- Must have current Standard First Aid and CPR Level C Certificate
- Previous customer service experience with a strong background in sales
- Strong communication and leadership skills
- Ability to multi-task and work in a busy team environment
- Proficient in computer skills
- Experience with emergency building evacuation
- A valid clear criminal record check (including working with vulnerable populations) is required.

**What we offer**:
We offer our eligible employees the following benefits as part of their total rewards package:

- Extended medical and dental benefits
- A defined benefit pension plan (MPP)
- Flexible working arrangements for applicable positions
- Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members
- A workplace that prioritizes employee health, safety and well-being, including many learning and growth opportunities such as our employee mentorship program and three equity committees that help to support our goals towards achieving meaningful equity and inclusion.
- Free staff membership to our Health + Fitness Centre
- Discounts at our YWCA Hotel
- Priority in YWCA Child Care centres
- Casual Staff: Receive 12% in lieu of time off and benefits.
- **Pay Rate: $ 24.99 per hour**

**This is an IUOE position**
How to ApplyIf you're seeking a workplace where your values align with your work, and where every voice drives meaningful change, we’d love to hear from you. Please submit your resume and cover letter by **August 22, 2025** to:
**Manager, Operations**

535 Hornby Street, Vancouver, BC V6C 2E8

Want to learn more about working at the YWCA? Explore our careers page.

We respectfully acknowledge that our main office and many of our programs are located on the traditional, ancestral and unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and səlilwətaɬ (Tsleil-Waututh) Nations, and that our work across British Columbia spans the territories of more than 200 First Nations. We also acknowledge the First Nations, Metis and Inuit peoples who live in our communities.

YWCA Metro Vancouver is committed to truth and reconciliation. This includes understanding the truth and impact of our shared colonial history, making positive changes within our organization and taking actions that advance safety, justice and equity for Indigenous peoples.