Resource Staff

2 weeks ago

Toronto, Canada Elections Ontario Full time

**Hours of Work**:Up to 137 hours

**Location: Returning Offices across Ontario**

**What to expect in this role**

Resource Staff are assigned to (or asked to perform) various roles within the returning office, training and logistics office, and satellite office, depending on the needs of the office.

**Reporting directly to the Returning Officer, the Election Clerk or designate, you will**:

- Respond accurately and consistently to general telephone enquiries pertaining to electoral information, within the prescribed procedures and instructions.
- Conduct assigned outbound calls.
- Access Election Ontario’s Election Management System (EMS) to record or view poll official information.
- Assist electors with information at the returning office.
- Verify accuracy and completeness of data entered into election systems.
- Greet and assists in processing poll officials when they attend training sessions.
- Greet electors and representatives of political parties (primarily the role of Receptionist).
- Operates general office equipment.
- Answer the telephone, and record and relay messages to the appropriate returning office staff (primarily the role of Receptionist).
- Filing as required.
- Perform other duties as assigned.

**In addition to the above duties, you may be asked to**:

- Help recruit poll officials.
- Help the Training Officer set up the training room, prepare training material.
- Help with preparation of ballot boxes and materials.
- Help arrange and rearrange office furniture to suit different functions.
- Review undeliverable Voter Information Cards (VICs).
- Manage inventory of supplies.
- Prepare ballots for distribution.
- Take delivery and/or unpack skids shipped by Elections Ontario.
- Act as a Receptionist.

**What you need to qualify**
- General use and understanding of computer operation, keyboarding kills, and multi-line telephone systems.
- Able to complete data entry using specific software programs.
- Strong customer service skills.
- Strong interpersonal communication (oral and written) and problem-solving skills to resolve issues and communicate solutions to staff in an efficient and timely manner.
- Ability to understand and follow detailed instructions and procedures.
- Ability to multi-task.
- Ability to assess the needs of callers and visitors.
- Sensitive to the needs of people with disabilities and/or low literacy.
- Willingness to work flexible hours.
- Ability to understand, rationalize, and resolve situations efficiently as they arise.
- Ability to work for long stretches of time especially during election days.
- Basic knowledge of the electoral process and basic knowledge of the electoral district considered an asset.
- Must be a Canadian citizen and at least 18 years of age on election day.
- Bilingual, as determined by the French Language Services Act.

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