Manager, Alberta Underwriting

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Out-of-Scope

Location: Regina Head Office, 100% in office

Key Accountabilities

Note: This section is not intended to be an exhaustive list of duties and responsibilities - other duties and responsibilities may be assigned.

Underwriting Activity- Manages the regional underwriting of policies on new business, renewals, revisions and cancellations including conducting risk assessments and approvals.- Makes decisions in underwriting difficult accounts that escalate beyond the front-line staff, including communicating those decisions to brokers and customers.- Ensures that appropriate UW policies and procedures are in place.- Ensures the attraction of quality business by monitoring portfolios and flow of business. Works closely with the Director and Corporate UW/product/pricing and analytics teams; recommends corrective action as necessary.- Manages the UW team with a focus on risk appetite, policy retention, growth and profitability.- Represents the company in legal proceedings, where required.- In collaboration with Corporate UW, provides training, advice, guidance and direction to underwriting employees on UW guidelines, processes and procedures and risk appetite in accordance with growth, retention and profitability goals.- Identifies and recommends improvements to insurance products, guidelines and/or systems.- Participates in the review and development of new products and procedures.- Tracks performance of brokers with underwriters to ensure risk quality and mix of business is consistent with expectations and takes appropriate action.- Reviews and approves requests that fall outside the authority levels of staff in less senior positions.- Participates in underwriting audits of the department or brokers.- Works with underwriting management and employees to foster effective teamwork and collaboration between the underwriting teams, ensuring consistent messaging to our brokers.

Broker Relationship Management- Works with the Director to build a culture and approach that delivers one view of personal lines that combines product, technology and service for our broker partners.- Works with underwriters to develop and maintain effective working relationships with brokers to generate a flow of profitable business and provides assistance in resolving any service matters.- Receives and responds to escalated customer/broker inquiries, concerns or complaints related to UW.- Explains complicated and challenging UW criteria and decisions to brokers (verbally and/or in writing). Mentors underwriters on how to build and maintain relationships with brokers.- Provides training to brokers on products, guidelines, procedures and technology including conducting formal presentations. Trains underwriters to do the same.- Ensures team members are well trained and capable in delivering outstanding service to brokers; ensures the team leads the market in ease of doing business.-
- Develops broker contact plans and follows up to ensure underwriters are in regular contact with all brokers in the region to attract quality business and working towards being the ‘go to’ underwriter for our brokers.- Works with underwriters and Business Development to ensure we deliver regular portfolio performance updates to our brokers.

Production and Service- Works with the team to meet growth targets as outlined in the annual plan while meeting underwriting quality of risk requirements.-
- Promotes a culture of sales and service with an emphasis on meeting customer needs.- Identifies opportunities for improving workflows and processes to improve the customer and broker experience; participates in initiatives to deliver improvements as required.- Gathers, assesses and communicates market intelligence to internal stakeholders.- Supports opportunities for book roll-overs with our brokers in addition to our regular flow.

People Leadership- Builds a high performing workforce by actively leading human resource activities.- Ensures development of divisional succession plans.- Builds a culture of leadership and accountability to effectively deliver on strategic and corporate strategies, ensuring integration with employee performance development and career development plans.- Drives performance through team members and is committed to leadership development across the company, supporting employees and workforce readiness through mentoring, training and developmental opportunities.

Corporate Management- Ensures programs and policies are in alignment with corporate, strategic and divisional strategies.- Manages risk in area of authority.- Prepares, reviews, manages and/or approves departmental/divisional budgets.- Prepares decision requests, decision and/or information items and/or SGI board items.- Ensures that