IT Service Delivery Manager

1. Need at least 15 years of Delivery experience in an onsite/offshore model

2. Need extensive Agile/Scrum experience

3. Need to be very hands-on with Jira and with several years of experience using Jira for Delivery

4. Should have grown up the technical ranks as much as possible

5. Should have experience with Risk Management, Issue Management and Delivery Metrics

6. Should have very assertive communication skills for stakeholder Management

Ø **Stakeholders Management**
- Develops and nurtures productive and collaborative relationships across all project stakeholders
- Develop and implement stakeholder engagement strategies.
- Assist business units to effectively consult and engage stakeholders on relevant projects.
- Gather/facilitate status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks/issues, and schedule
- Ensure that execution is aligned with deliverable requirements by working with the sponsor/stakeholders

Ø **Project Time/Schedule/Quality Management**
- Manage all phases of the project life cycle (Kick off, Discovery, Ensuring the gathering and documentation of requirements, Scope Confirmation, Design and build process flows, creating a Project Schedule, Resource allocation, build, testing and deployment) to ensure the project is completed on time, within budget requirements and quality standards.
- Ensure that the team has conducted the diligence to deliver a quality product without any compromises

Ø **Project Integration and Scope Management**
- Manage the day-to-day operational aspects for the Synechron Project team by facilitating agile scrum/activities, events, and meetings, including Kanban board and retrospectives.
- Assist the product owner with program, project, and product updates as well as backlog refining.
- Partner with team members to ensure clarity of needs and plan for changes, updates, and new products.
- Coach agile principles to various levels across the business, including stakeholders.
- Remove impediments or guide the team(s) to remove impediments by finding the right resources to address them.

Ø **Project Risk & Issue Management**
- Take a proactive approach to manage and communicate risks, assumptions, issues, and dependencies, and provide identification, coordination, mitigation, or escalation as necessary
- Manage project conflicts, challenges, and dynamic business requirements to keep the team running at high performance
- Conduct postmortem and root cause analysis to help teams continuously improve their practices to ensure maximum productivity

Ø **Project Human Resource & Communication Management (Relationships/Resourcing)**
- Ensure cross-functional coordination; build relationships and collaborate with cross-functional teams to get alignment on common business/end-user/release goals
- Assist with Program Manager and resource management for the internal technology team and enterprise-wide for enterprise project resources.
- Own and manage communication plans across projects, which may span multiple teams.

Ø **Project Cost Management**
- Manage IT project financials - project budget and forecast for IT resources, hardware, software, and labor.
- Closely monitor the Forecast vs the Actuals cost of the project and share weekly reports with all the stakeholders.

**Basic Qualifications**:

- Minimum of 15 years of project management experience; Preferred with knowledge of the Retirement Insurance Domain
- Minimum 5 years’ experience in Agile delivery methodology
- Demonstrated total ownership behavior and attitude
- Advanced written and oral communication skills
- Proven track record in business and vendor management function
- Proven ability to establish internal processes to successfully manage the execution of projects
- Highly developed interpersonal skills and proven ability to engage and influence stakeholders at all levels within an organization
- Ability to promote a culture of collaboration and teamwork across functional and organizational boundaries to optimize results
- Adapt to utilizing MS Project, Word, Excel, Visio, PowerPoint, and business intelligence tools
- Knowledge of the Retirement Insurance domain is a plus.

Pay: Up to $135,000.00 per year

**Benefits**:

- Dental care
- Life insurance
- Paid time off
- RRSP match

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Montréal, QC: reliably commute or be willing to relocate with an employer-provided relocation package (required)

**Experience**:

- Delivery Manager: 10 years (preferred)
- Scrum Master: 5 years (preferred)
- Onshore Offshore: 4 years (preferred)
- Financial services: 2 years (preferred)

Work Location: In person