Coordinator Patient Transportation

Interior Health is hiring a permanent part-time (0.77 FTE) **Coordinator, Patient Transportation** in Kelowna, BC.

**What we offer**:

- An attractive remuneration package
- Excellent career prospects
- Employer paid training/education
- Employer paid vacation
- Medical Service Plan
- Employer paid insurance premiums
- Extended Health & Dental coverage
- May be eligible to contribute to MPP
- Work-life balance

**How will you create an impact**:
The Coordinator, Patient Transportation is responsible for arranging transfers that meet the care needs of patients and the operational requirements of Interior Health facilities. Functions within a call-centre environment (Patient Transport Office) to arrange patient transfers between health authority facilities. This is done by coordinating on-time delivery of both ground and air transportation resources with health care facility operations. Communicates with clinical staff, transportation providers (e.g. BC Ambulance Service), and bed coordinating agencies (i.e. bcbedline, Southern Alberta Regional Coordination Centre) to facilitate patient flow through the health care continuum in a cost-effective manner.

In alignment with IH’s Occupational Health & Safety Program, employees shall adhere to all Occupational Health and Safety policies and procedures at all times and attend all required training. Employees are responsible to report any identified hazards, unsafe conditions or incidents to the manager or supervisor immediately.

**What will you work on**:

- In collaboration with facility staff, transport providers and bed coordinating agencies, provides:
a) transportation resources that match the care requirements of patients in a cost-effective manner;
b) coordination of transfer activity to facilitate on-time delivery of patient care and optimize patient flow through the health care continuum (e.g. reduce avoidable length of stay in hospital);
c) critical analysis to maximize utilization of transport resources during peak demand periods;
d) cost-effective utilization of transportation resources (i.e. reducing ‘dead-head’ trips);
e) coordination of patients being repatriated from within and outside the health authority;
f) real-time problem solving to address bottlenecks in patient flow that are related to the transportation system.
- Obtains patient care information from clinical staff and various electronic resources and inputs this data into the PTO software program for the purposes of optimizing patient transfers, quality assurance and invoice verification.
- Uses a customer-relations approach in working with clinical staff (e.g. nurses, physicians, social workers) to match the most appropriate transportation resource to the patient’s clinical needs.
- Uses various sources to gather operational information that is required to schedule inter-facility transfers in a manner that facilitates patient access and flow throughout the health care continuum (e.g. hospital bed capacity reports, daily bed management meetings).
- Participates in continuous quality improvement activities by performing such duties as:
a) auditing patient transfer activities;
b) identify opportunities for program improvement and recommend same to the Team Leader;
c) identify, report and investigate incidents and complaints involving the transportation system;
d) attend regularly scheduled PTO team meetings;
e) comply with PTO operational policies and procedures;
f) perform other related duties as assigned.
- As a member of a multidisciplinary team, provides input into the development of the Patient Transportation Network. Contributes to the Patient Transportation Network by reporting on transport activity and related patient care and operational issues. Keeps the Team Leader advised of program requirements and activities.
- Maintains work area in a safe and tidy condition.
- Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit)._

**Education, Training and Experience**
Graduate of an accredited program in direct patient care including eligibility for licensure in applicable professional registering body (e.g. Emergency Medical Dispatcher, Primary Care Paramedic, RN, LPN,) and three years recent related experience—including coordination of inter-facility patient transfers; or an equivalent combination of education, training and experience.

**Skills and Abilities**
- Ability to plan, implement and evaluate safe and cost-effective patient transportation services
- Fosters an environment that values client centered care, innovation, adaptability, flexibility and critical thinking
- Ability to provide effective staff, patient and peer education related to the patient transportation system
- Demonstrated