Retail & Experience Manager - Black Hills Estate

**_#BeExtraordinary_** - At Andrew Peller Limited (APL), we deliver the perfect brand experience for every lifestyle, occasion, and generation. Through collaboration, open communication, honesty, drive to win, and accountability, _**_we inspire teammates to be extraordinary every day._** **_ Who We Are_** - We are one of Canada's largest and oldest wine companies with a rich heritage in quality winemaking. _ - We produce some of Canada's most recognized brands and offer our teammates a challenging and rewarding employment experience._ - We are seeking an enthusiastic _**_Retail & Experience Manager _**_to join our _**_Black Hills Estate Winery team._**_ _Black Hills Estate Winery is situated on the scenic Black Sage Bench in Oliver, British Columbia and has been producing premium wine in this region since 1999. Known for the Nota Bene Bordeaux inspired blend, our focus is precise vineyard management, mínimal intervention in the winery, and world class wine experiences offered to the thousands of visitors we see annually._ - Reporting into the _**_Estate Manager_**_ your job will be varied, and no two days will be the same If you are interested in this opportunity, read further._ **_ What we Offer:_** - _ Competitive salary with medical/dental benefits as well other incentives_ - _ Training and education in various aspects of ultra-premium wines_ - _ Work in an innovative, fun, and engaging environment that focuses on a "One Team" mentality _ - _Employee gift card to be used on our retail products, restaurant, or experiences _ - _Access to our Employees Assistance Program, Learning Library and Development Seminars _ **_What you Offer:_** - _ Restaurant industry experience, preferably in management or supervisory capacity_ - _ 2-4 years retail supervisory experience preferably in a Hospitality/Tourism or luxury retail environment _ - _Completed or working towards completion of WSET or ISG/CAPS or have CMS certification desirable_ - _ A passion for working with the public and customer service_ - _ Exceptional communication skills with the ability to multi-task while guiding a team _ - _A "Can Do" attitude and enjoy working in a busy seated tasting environment_ - _ An understanding of how to provide best-in-class service for guests while also exceeding sales targets_ - _ Ability to be a brand ambassador; you love to entertain others in a fun and engaging way_ - _ Knowledge of winery retail Point of Sale software (Wine Direct) _ **_This teammate will be responsible for: _** - _Consistently demonstrating service excellence to all visitors resulting in memorable guest experiences while inspiring a team of Sales Associates to do the same_ - _ Supporting the drive for higher sales and support Wine Educators to sell Wine Club memberships_ - _ Responsible for sales performance tracking and team training of retail functions within the wine shop_ - _ Managing all customer inquiries completely, appropriately, and in a consistently positive, professional, and enthusiastic manner_ - _ Sharing wine and viticultural knowledge in a fun and engaging way with customers and teammates_ - _ Being a positive coach and brand ambassador, as well as inspiring our team of Wine Educators conveying a consistent and positive brand story _ - _Financial and inventory management_ - _ Maximizing revenue per customer through non-wine merchandising of the tasting room_ - _ Supporting on-site events and in-store promotions_ Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment.