Guest Service Manager

2 weeks ago

Toronto, Canada The Ballroom Bowl Full time

**GUEST SERVICE MANAGER JOB DESCRIPTION**

**Our Story**:
We are where Toronto comes to play. At The Ballroom Bowl we believe our core product is service. We love elevating the game, ensuring that our guests have a stellar experience whether it be through bowling, food & beverage or private events. Our purpose behind the pins is a commitment to achieve the goal of service excellence through our actions, accountability and collaboration. In a technology filled world, we love living IRL and connecting with our team members and guests by knocking down a few pins.
- Meet and exceed service standards, sales targets and monitor daily operations.
- Recruit, train and ensure new team members are HR policy compliant.
- Ability to create and manage a schedule meeting labour targets and adjusting based on business needs.
- Ensure health and safety regulations are followed.
- Monitor guest satisfaction and ensure guest recovery is managed.
- Ensure food and beverage are being made to specifications.
- Development of team members ensuring expectations are clear and celebrating their wins.
- Oversight of special events, marketing initiatives and execution to standard.
- Controlling fixed and variable costs in conjunction with GM.
- Complete weekly one on one meetings with server, host and service assistant teams.

**Do you roll our way? Qualities we LOVE**:

- Respect and Support - Lift them up, help them out. Don’t knock them down unless we are talking about the pins.
- Trust - To earn it, you have to give it.
- Communication (Verbal & Written) - Keeping dialogue open.
- Inclusion - Shine bright. Our differences can be our biggest strengths.
- Empathy - Serve Food. Not ‘tude. Treat all teammates and guests kindly.
- Ability to celebrate the wins.
- Have a ball. Let the good times roll. Radiate so much fun you glow in the dark.
- Be guest obsessed.

**Qualifications**:

- Restaurant management or supervisor experience min. 2 years.
- Organization and attention to detail.
- Knowledge of beer, wine and cocktails is a plus.
- Ability to work in a fast-paced environment.
- Time management skills.
- Ability to clearly discuss targets, goals, express wins and communicate challenges with team members in a professional manner.
- Knowledge of Ontario Labour Rights and regulations.
- Knowledge of AGCO standards and regulations.
- SmartServe Certification.
- Safe Food Handlers Certification.
- First Aid Certification.
- Experience leading a team.
- Hospitality driven with proven results in guest satisfaction.
- On site work - must be available weekends and holidays, varied hours (opening and closing) and days of work.

At The Ballroom Bowl, we believe in maintaining an environment that is inclusive and accessible. If you require any accommodation through the interview process, please let us know.

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